History
The site has recovered and all services are operational.
Maintenance has completed
We have confirmed reports that Email API deliverability has now improved.
Email sending through the Telnyx Email API was unavailable during the following periods:
- 9th October, approximately 21:10–22:05 UTC.
- 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
The site has recovered and all services are operational.
The issue has been resolved
The Wireless team will be performing scheduled maintenance on eSIM services. During this window, eSIM profile updates and activations may experience brief interruptions. No impact is expected on active data sessions, and any disruption is not expected to last more than 5 minutes. This maintenance affects eSIM customers across all regions.
Maintenance has completed
Maintenance has completed
The Wireless team will be performing scheduled maintenance on the US packet core sites, applying configuration updates to session management and charging, one site at a time. Some devices may see a brief interruption to data sessions while sessions re-establish; any disruption is not expected to last more than 5 minutes. This affects users in North, Central and South America as well as the Caribbean.
The site has recovered and all services are operational.
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers continue being delivered without delay after monitoring period.
Maintenance has completed
Maintenance has completed
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Engineers have resolved the issue and no further errors are observed at this time.
The Wireless team will be performing maintenance on network signalling infrastructure in the Chicago (CH1) and Ashburn (DC2) sites. During this window, some wireless subscribers in North, Central and South America as well as the Caribbean may experience brief interruptions to SMS delivery. Data and voice services are not expected to be affected. The maintenance is expected to take up to 3 hours, with impact to individual subscribers not expected to last more than 15 minutes at a time.
MMS delivery to AT&T destinations from 10DLC long codes returned to normal latency as of 18:30 UTC. Messages delayed during the incident were ultimately delivered; no resend is required.
Our downstream partner's fix for MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns being falsely rejected with error 40008 has been confirmed. Error rates have remained at normal levels throughout the monitoring period.
This incident has been resolved. The issue affecting roaming data connectivity for some SIMs has been corrected, and service has returned to normal. Affected devices have re-established their data sessions and are operating as expected.
No action is required on your end. Thank you for your patience while we resolved this.
The issue is confirmed to be resolved.
We implemented a fix and are monitoring the results.
Pease monitor this status page for further updates - https://status.telnyx.com/incidents/01M378DSKYYXBS4V46VY5GDC9N
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Engineers have resolved the issue and no further errors are observed at this time.
Maintenance has completed
Maintenance has completed
Our downstream partner's fix for garbled message bodies on 10DLC SMS to T-Mobile destinations has been confirmed. Impact was limited to 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Both test and live traffic to T-Mobile destinations are delivering intact. An RCA will follow.
The Wireless team will be performing a UDSF (Unified Data Storage Function) software version rollback across all three sites (Chicago, Ashburn, and Sydney). This is a precautionary alignment to a Mavenir-supported version. The UDSF pods will restart during the maintenance window. No customer impact is expected. The maintenance is not expected to last more than 2 hours.
Maintenance has completed
Maintenance has completed
We will be doing a maintenance on wireguard server in the Ashburn (DC2) region. No IP addresses will be changed, so impact should be limited to client re-handshake with the server.
No customer action required.
Maintenance has completed
This maintenance has been rescheduled from September 18th to September 21st (06:00-09:00 UTC). The scope of work is unchanged.
The elevated latency affecting messaging outbound requests has been resolved. We are continuing to monitor the service.
Maintenance has completed
This is resolved
The site has recovered and all services are operational.
Maintenance has completed
StatefulActor operations are now fully available.
The issue affecting API Gateway requests in our dc2-gce location has been resolved, and service has returned to normal.
This issue is marked as resolved
Maintenance has completed
Maintenance has completed
We've completed the TLS certificate change at sip.telnyx.com.au servers.
For sip.telnyx.ca, we've completed the certificate change at only one of the two proxy servers (sip-anycast2.telnyx.ca, 64.16.250.13).
The primary server (at sip-anycast1.telnyx.ca, 192.76.120.31) has not been changed; we're postponing this until Wednesday 9th September (next week) to give some customers a few more days to review and update TLS configurations.
Please note that the existing TLS certificate for sip.telnyx.ca is due to expire on 12th September, so we'll still complete the renewal before the expiry.
Maintenance has completed
Issue was resolved
This is resolved
The Wireless team will be applying configuration updates to Network Functions on the US East site. The work includes UPF configuration changes requiring restarts, timer parameter updates, and logging configuration enablement. There will be rolling restarts of some components, which have the potential to cause disruption to active data sessions. These disruptions are not expected to last more than 5 minutes.
This would affect users connected in North, Central and South America as well as the Caribbean.
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
This was completed.
This incident has been resolved
Issue was resolved
Maintenance on FR5 is completed
Billing records are being processed normally
This has been resolved since 2026-07-15
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
This incident has been resolved. All services are operating normally
Maintenance has completed
Maintenance has completed
We identified and mitigated a capacity issue in the backend service that manages telephony tokens and client SDK credentials. This caused intermittent HTTP 503 responses for some credential-related API requests.
After increasing service capacity and resource allocation, the service remained stable throughout the monitoring period. We will continue reviewing capacity settings to help prevent recurrence.
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Following a period of monitoring, connectivity and service performance have remained stable. Customers should no longer experience issues across affected services in the Australia region.
We apologise for the disruption and appreciate your patience.
After monitoring of the initial fixes implemented to resolve the issue, we have not seen any recurrences of the problem. We are marking this as resolved but will continue to monitor.
Maintenance has completed
Maintenance has completed
Maintenance has completed
The issue affecting MMS delivery reports to T-Mobile has been resolved.
MMS delivery reports are now processing as expected.
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
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