History
The site has recovered and all services are operational.
Maintenance has completed
Maintenance has completed
Our engineering team has pushed a fix for this issue to production as of 14:10UTC.
We are monitoring the results and will advise further.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The Wireless team will be upgrading the software on our subscriber database (HSS). Before the upgrade, signalling traffic will be moved to a standby node, and it will be moved back once the upgrade is complete. Devices attaching to the network, re-authenticating or receiving SMS may see a brief delay while traffic is moved, after which they will retry automatically. Established data sessions are not expected to be affected. This affects Programmable Wireless users in all regions.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
Maintenance has completed
The site has recovered and all services are operational.
The TLS certificate change at sip.telnyx.com (192.76.120.10:5061) has been completed.
Maintenance has completed
The site has recovered and all services are operational.
Maintenance has completed
This maintenance was originally scheduled for November 11th, but due to technical issues it has been rescheduled to November 12th, 15:00-16:00 UTC.
The Wireless team will be upgrading the software on our subscriber database (HSS). Before the upgrade, signalling traffic will be moved to a standby node, and it will be moved back once the upgrade is complete. Devices attaching to the network, re-authenticating or receiving SMS may see a brief delay while traffic is moved, after which they will retry automatically. Established data sessions are not expected to be affected. This affects Programmable Wireless users in all regions.
Maintenance has completed
The site has recovered and all services are operational.
Maintenance has completed
Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
Maintenance has completed
Data connectivity for Telnyx Wireless SIMs using IMSI1 has recovered, and new data sessions should now be succeeding. We will continue to monitor service stability.
Data connectivity for Telnyx Wireless SIMs using IMSI1 has recovered, and new data sessions should now be succeeding. We will continue to monitor service stability.
Maintenance has completed
The issue is now resolved.
This incident has been resolved.
Data connectivity for Telnyx Wireless SIMs using IMSI1 has been restored, and we are no longer seeing elevated errors. If a device is still impacted, toggling airplane mode or rebooting may help it reattach to the network.
We believe the issue to be resolved now.
We are actively working on ensuring that any webhooks which were delayed as a result of this incident get sent out to the appropriate webhook endpoints.
We apologise for any inconvenience caused.
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.
This issue has been resolved.
The issue is now resolved, webhook production has now caught up.
We have been replaying some delayed webhooks where possible throughout the day. Message delivery remains unaffected.
The cause of the problem was identified and a fix has been in place and tested. The incident has been resolved. Thank you and we apologize to those not able to log in during the affected window.
Resolved
Maintenance has completed
Our team found the root cause of this issue to be due to a network blip leading to various service issues.
It was confirmed to be brief and all services are now caught up as of 15:15UTC.
Apologies, we are starting the previously-planned maintenance early due to security concerns.
Customers may experience intermittent cloud storage service for buckets located in us-west-1 region during the maintenance window.
Maintenance has completed
This issue has been resolved. AT&T provisioning is now flowing normally.
This issue was mitigated 10/22 at 3:16 PM EDT
Maintenance has completed
Maintenance has completed
Maintenance completed
Maintenance has completed
The emergency maintenance on our US GTP proxies is complete.
Wireless connectivity recovered on October 21st at 19:16UTC.
This issue is now mitigated.
Maintenance has completed
On October 21, between approximately 18:17 and 19:20 UTC, a network infrastructure issue caused intermittent failures across Telnyx services.
Products affected during the disruption:
- Mission Control portal and API - intermittent timeouts and "503 Service Unavailable" errors, in a series of short outages totaling roughly 20 minutes within the window. Account management and configuration actions may have failed intermittently.
- Voice API and TeXML - some outbound call setups failed or timed out, and webhook delivery to application endpoints was delayed or dropped for calls placed during this period. Calls already in progress were not terminated, but new call setup was unreliable.
- WebRTC - some customers experienced failures when initiating new calls or connecting to gateways.
- Call Control - dialing requests intermittently returned HTTP 500 errors, and webhook events for some calls during the window were not delivered.
- Call recordings - recordings may be missing for calls that were active during the window.
- Programmable Wireless - data sessions on some SIMs dropped during the disruption and reconnected automatically as service recovered
A deeper investigation into the underlying cause is ongoing, and we are adding additional monitoring to detect this class of failure earlier. Thank you.
Maintenance has completed
Maintenance has completed
The Wireless team will move voice (IMS) session handling at our US core site to upgraded infrastructure to improve VoLTE call reliability. During the window, new voice registrations may briefly fail and retry while traffic is moved; existing sessions and data services are not expected to be affected, and any disruption is not expected to last more than 5 minutes. Affected users are in North, Central and South America and the Caribbean.
The Wireless team will apply core network configuration updates at our US sites to improve data and voice (IMS) session setup. During the window, new data or voice connections may briefly fail to establish while each site is updated; existing sessions are not expected to be affected, and any disruption is not expected to last more than 5 minutes per site. Affected users are in North, Central and South America and the Caribbean.
The Wireless team will perform maintenance on our GTP proxy infrastructure in the US region. During this time there is a potential for brief service disruption for connectivity sessions in the affected region (North, Central and South America as well as the Caribbean). This maintenance is not expected to last more than 5 minutes.
Maintenance has completed
The site has recovered and all services are operational.
Maintenance has completed
We have confirmed reports that Email API deliverability has now improved.
Email sending through the Telnyx Email API was unavailable during the following periods:
- 9th October, approximately 21:10–22:05 UTC.
- 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
The site has recovered and all services are operational.
The issue has been resolved
The Wireless team will be performing scheduled maintenance on eSIM services. During this window, eSIM profile updates and activations may experience brief interruptions. No impact is expected on active data sessions, and any disruption is not expected to last more than 5 minutes. This maintenance affects eSIM customers across all regions.
Maintenance has completed
Maintenance has completed
The Wireless team will be performing scheduled maintenance on the US packet core sites, applying configuration updates to session management and charging, one site at a time. Some devices may see a brief interruption to data sessions while sessions re-establish; any disruption is not expected to last more than 5 minutes. This affects users in North, Central and South America as well as the Caribbean.
The site has recovered and all services are operational.
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers continue being delivered without delay after monitoring period.
Maintenance has completed
Maintenance has completed
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Maintenance has completed
The site has recovered and all services are operational.
The site has recovered and all services are operational.
Engineers have resolved the issue and no further errors are observed at this time.
The Wireless team will be performing maintenance on network signalling infrastructure in the Chicago (CH1) and Ashburn (DC2) sites. During this window, some wireless subscribers in North, Central and South America as well as the Caribbean may experience brief interruptions to SMS delivery. Data and voice services are not expected to be affected. The maintenance is expected to take up to 3 hours, with impact to individual subscribers not expected to last more than 15 minutes at a time.
MMS delivery to AT&T destinations from 10DLC long codes returned to normal latency as of 18:30 UTC. Messages delayed during the incident were ultimately delivered; no resend is required.
Our downstream partner's fix for MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns being falsely rejected with error 40008 has been confirmed. Error rates have remained at normal levels throughout the monitoring period.
This incident has been resolved. The issue affecting roaming data connectivity for some SIMs has been corrected, and service has returned to normal. Affected devices have re-established their data sessions and are operating as expected.
No action is required on your end. Thank you for your patience while we resolved this.
The issue is confirmed to be resolved.
We implemented a fix and are monitoring the results.
Pease monitor this status page for further updates - https://status.telnyx.com/incidents/01M378DSKYYXBS4V46VY5GDC9N
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
Engineers have resolved the issue and no further errors are observed at this time.
Maintenance has completed
Our downstream partner's fix for garbled message bodies on 10DLC SMS to T-Mobile destinations has been confirmed. Impact was limited to 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Both test and live traffic to T-Mobile destinations are delivering intact. An RCA will follow.
The Wireless team will be performing a UDSF (Unified Data Storage Function) software version rollback across all three sites (Chicago, Ashburn, and Sydney). This is a precautionary alignment to a Mavenir-supported version. The UDSF pods will restart during the maintenance window. No customer impact is expected. The maintenance is not expected to last more than 2 hours.
Maintenance has completed
Maintenance has completed
We will be doing a maintenance on wireguard server in the Ashburn (DC2) region. No IP addresses will be changed, so impact should be limited to client re-handshake with the server.
No customer action required.
Maintenance has completed
This maintenance has been rescheduled from September 18th to September 21st (06:00-09:00 UTC). The scope of work is unchanged.
The elevated latency affecting messaging outbound requests has been resolved. We are continuing to monitor the service.
This is resolved
The site has recovered and all services are operational.
Maintenance has completed
Maintenance has completed
This is resolved
Maintenance has completed
This issue is now resolved.
StatefulActor operations are now fully available.
The issue affecting API Gateway requests in our dc2-gce location has been resolved, and service has returned to normal.
This issue is marked as resolved
Maintenance has completed
We've completed the TLS certificate change at sip.telnyx.com.au servers.
For sip.telnyx.ca, we've completed the certificate change at only one of the two proxy servers (sip-anycast2.telnyx.ca, 64.16.250.13).
The primary server (at sip-anycast1.telnyx.ca, 192.76.120.31) has not been changed; we're postponing this until Wednesday 9th September (next week) to give some customers a few more days to review and update TLS configurations.
Please note that the existing TLS certificate for sip.telnyx.ca is due to expire on 12th September, so we'll still complete the renewal before the expiry.
Maintenance has completed
Issue was resolved
This is resolved
The Wireless team will be applying configuration updates to Network Functions on the US East site. The work includes UPF configuration changes requiring restarts, timer parameter updates, and logging configuration enablement. There will be rolling restarts of some components, which have the potential to cause disruption to active data sessions. These disruptions are not expected to last more than 5 minutes.
This would affect users connected in North, Central and South America as well as the Caribbean.
Maintenance has completed
Maintenance has completed
Maintenance has completed
Maintenance has completed
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