Outbound Messaging HTTP 503's
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 2024 - 00:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 2024 - 23:38 UTC
Investigating - We are currently investigating an issue with outbound message sending returning a HTTP 503 status code.
Jul 25, 2024 - 21:20 UTC
Messaging Delivery Issues to Mexico via Mexican Long Code.
Investigating - We are currently investigating an issue involving messaging to Mexico via Mexican Long Code.
Jul 24, 2024 - 18:45 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
Mission Control Portal UI Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Messaging Degraded Performance
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled SIP Trunking Signaling Maintenance - AU Region Jul 29, 2024 17:00-19:59 UTC
Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Jul 26, 2024 - 13:25 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Data connectivity issues on T-Mobile when using the Expeto IMSI
Resolved - This incident has been resolved.
Jul 26, 21:52 UTC
Monitoring - A core network fix has been implemented and we are monitoring the results.
Jul 22, 05:53 UTC
Investigating - We are currently investigating this issue.
We advice all customers using Expeto IMSI to select either Automatic IMSI selection or Sparkle IMSI to ensure service continuity (or restoration in case of service had been lost).
Jul 19, 13:44 UTC
Data connectivity issues with Telnyx Wireless Sim cards on specific countries including Canada.
Resolved - This incident has been resolved.
Jul 26, 21:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 20:40 UTC
Identified - Countries affected by this incident:
Comoros
Sao Tome and Principe
South Sudan
Canada
Colombia
Peru
Bulgaria
Cyprus
Finland
Czech Republic
Finland
Germany
Korea (the Republic of)
Portugal
Saudi Arabia
Slovakia
Spain
Slovakia
Morocco
Qatar
Yemen
Saint Pierre and Miquelon
Northern Mariana Islands
Solomon Islands
Vanuatu
Taiwan
Switzerland
Turkmenistan
Jul 25, 19:01 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Jul 26, 12:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jul 25, 16:50 UTC
Jul 25, 2024
Outbound Messaging HTTP 503's
Resolved - This incident has been resolved.
Jul 25, 20:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 20:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 19:24 UTC
Investigating - We are currently investigating an issue with outbound message sending returning a HTTP 503 status code.
Jul 25, 18:08 UTC
Messaging OptIn and OptOut maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 11:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on opt in and opt out feature.
Opt in/out messages will delay to be applied.

Products affected: API v1 and v2

Maintenance duration: 3 hours
Estimated downtime: no downtime
Jul 22, 22:46 UTC
Jul 24, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Jul 24, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jul 23, 18:06 UTC
Programmatic Voice Internal Server Errors
Resolved - This incident has been resolved. The affected timeline is as follows:

Start: 2024-07-24 11:35 UTC
Mitigated: 2024-07-24 13:40 UTC
Jul 24, 23:15 UTC
Monitoring - A rollback has been implemented and we are monitoring the results.
Jul 24, 13:55 UTC
Wireless Team - Routing 3G traffic over new infrastructure components
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 12:00 UTC
Scheduled - The Wireless team is performing a maintenance window to route traffic to the new 3G infrastructure components. The maintenance window will last for one hour, with no service disruption to be expected. Maintenance schedule to begin 12PM UTC 24th July 2024
Jul 23, 16:26 UTC
Messaging: Intermittent ability to assign messaging profiles to numbers
Resolved - This incident has been resolved.
Jul 24, 06:39 UTC
Investigating - We are currently investigating this issue.
Jul 23, 19:36 UTC
Jul 23, 2024
Programmable Messaging maintenance
Completed - Maintenance was completed as planned, without incident.
Jul 23, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 11:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our internal services.

Maintenance duration: 1 hour
Estimated downtime: 30 minutes

Products affected: API v1 and v2

Messaging configurations affected:
- Managing messaging profiles.
- Messaging assignment to phone number.
- Hosted numbers activation
Jul 22, 17:27 UTC
Jul 22, 2024
Verification API database migration
Resolved - Maintenance was completed, some customers may have experienced an unavailable downtime window of 30 minutes.
Jul 22, 12:17 UTC
Investigating - We are working to migrate the verification API to a fresh database and some 503 unavailable are expected.
Jul 22, 11:14 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Jul 9, 16:51 UTC
Inbound Multipart US Long Code Failures
Resolved - This incident has been resolved.
Jul 17, 22:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 20:43 UTC
Update - We are currently investigating an issue where a subset of inbound multipart messages are failing to deliver towards Telnyx long codes.

This is happening only for US / CAN (+1) numbers.
Jul 16, 18:25 UTC
Investigating - We are currently investigating an issue where a subset of inbound multipart messages are failing to deliver towards Telnyx long codes.
Jul 16, 18:24 UTC
Jul 16, 2024
Issues with Outbound Messaging via Australian Long Code.
Resolved - This incident has been resolved.
Jul 16, 18:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 14:31 UTC
Investigating - We are currently investigating an issue involving outbound messaging to Australia via Australian Long Codes.
Jul 15, 13:21 UTC
Degradation of Wireless Services in the US
Resolved - Session levels are fully restored now.
Jul 16, 08:07 UTC
Monitoring - Sessions reconnecting and auto-recovering.
Jul 15, 18:54 UTC
Investigating - We are experiencing some degradation in the US connectivity services from 16:30 UTC.
Jul 15, 17:33 UTC
Jul 15, 2024
Failure to assign messaging on phone numbers and 10DLC campaign assignment
Resolved - This incident has been resolved.
Jul 15, 21:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 19:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 19:49 UTC
Investigating - We are currently investigating this issue.
Jul 15, 18:42 UTC
Possible messaging delays between Telnyx long codes and external short codes
Resolved - This incident has been resolved.
IMPACT: SMS message latency from 8:45 a.m. CT to 4:05 p.m. CT.
Jul 15, 08:07 UTC
Identified - You may experience messaging delays between Telnyx long codes and external short codes , both inbound and outbound messages may experience delays. This issue is on the downstream side. Another update will be provided as soon as more information becomes available.
Jul 12, 18:04 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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