Registrations giving a 500 response
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 18:37 UTC
Investigating - We are currently investigating this issue.
Apr 13, 18:31 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
Telephony Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Apr 13, 2021

Unresolved incident: Registrations giving a 500 response.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
SIM cards section of the Portal is giving errors
Resolved - This incident has been resolved.
Apr 5, 15:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 15:50 UTC
Investigating - No disruption to SIM card connectivity.
Apr 5, 15:25 UTC
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Messaging : Intermittent Issue with Outbound Message Attempts
Resolved - This incident has been resolved.
Apr 2, 19:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 18:33 UTC
Update - Our engineers have identified the underlying issue and continue to work on it's resolution. Users of our messaging API may continue to experience intermittent 504 API response's at this time. Rest assured our engineers are working hard on mitigating any increase in 5XX errors.
Apr 2, 12:19 UTC
Identified - We are currently investigating an intermittent issue with outbound message attempts rejected with a 5XX error response.
Apr 1, 18:08 UTC
Messaging: DLR delays with Short-Code
Resolved - We can confirm the delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product has been resolved since 15:59 PM UTC
Apr 2, 16:13 UTC
Investigating - At 15:05 PM UTC, our engineers were alerted to a delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product. We will update this status page when the issue is identified and resolved.
Apr 2, 15:48 UTC
Messaging: DLR delays with Short-Code
Resolved - We can confirm the delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product has been resolved since 19:00 PM UTC
Apr 2, 12:29 UTC
Investigating - At 15:03 PM UTC, our engineers were alerted to a delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product. We will update this status page when the issue is identified and resolved.
Apr 1, 15:39 UTC
Apr 1, 2021
Scheduled Telephony Engine Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Apr 1, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:00 UTC
Scheduled - Scheduled Telephony Engine Maintenance - US Region

Our Telephony Engineers will be performing maintenance on the Telephony Engine in the US region.
Service will be maintained throughout, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

This maintenance includes a renewal of the TLS certificate at sip.telnyx.com:5061.
The new certificate is signed by the same intermediate CA certificate that signed the current certificate, so, for almost all customers, no change will be required.

However, if you have previously loaded our SIP certificate into an appliance (an SBC, for example), then you may need to load the new certificate, too.
The new certificate is available to download online here:
https://censys.io/certificates/5308e197ccb950eeaf203a2c6ea4de72285c04bb2b3e483750f60b0a82c32ed2
Its serial number is f3:bd:0f:d4:85:3c:8d:06:eb:d5:83:2c:42:26:c6:45.

For any queries, please ask support@telnyx.com.
Mar 26, 13:27 UTC
Mar 31, 2021
Messaging: DLR delays with Short-Code
Resolved - This incident has been resolved as of 21:25 UTC
Mar 31, 21:36 UTC
Investigating - At 15:03 PM UTC, our engineers were alerted to a delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product. We will update this status page when the issue is identified and resolved.
Mar 31, 15:18 UTC
Messaging: DLR delays with Short-Code
Resolved - We can confirm the delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product was resolved at 19:00 PM UTC
Mar 31, 10:19 UTC
Investigating - At 18:06 PM UTC, our engineers were alerted to a delay in outbound delivery of multi-part SMS messages with our Short-Code messaging product. We will update this status page when the issue is identified and resolved.
Mar 30, 17:26 UTC
Scheduled Telephony Engine Maintenance - Canada Region
Completed - Maintenance was completed as planned, without incident.
Mar 31, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in the CA region.
Service will be maintained throughout, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

For any queries, please ask support@telnyx.com.
Mar 26, 13:29 UTC
Mar 30, 2021
Scheduled Telephony Engine Maintenance - Europe Region
Completed - The scheduled maintenance has been completed.
Mar 30, 19:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:30 UTC
Scheduled - Scheduled Telephony Engine Maintenance - Europe Region

Our Telephony Engineers will be performing maintenance on the Telephony Engine in the EU region.
Service will be maintained throughout, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

This maintenance includes a renewal of the TLS certificate at sip.telnyx.eu:5061.
The new certificate is signed by the same intermediate CA certificate that signed the current certificate, so, for almost all customers, no change will be required.

However, if you have previously loaded our SIP certificate into an appliance (an SBC, for example), then you may need to load the new certificate, too.
The new certificate is available to download online here:
https://censys.io/certificates/91c05ccedf8b0c130712453f5bb45c157a6b766da17d1674d69f15022cecfdad
Its serial number is 2c:39:c1:85:95:ca:89:4e:ba:18:72:bf:33:f9:94:5e.

For any queries, please ask support@telnyx.com.
Mar 26, 13:27 UTC
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