Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 2023 - 13:27 UTC
Update - After network changes and restarting a PGW we no longer see packet loss and jitter. Customers may need to restart their devices to re-connect. We are actively monitoring
Sep 29, 2023 - 21:29 UTC
Update - We are currently investigating this issue impacting Sparkle IMSIs
Sep 29, 2023 - 00:21 UTC
Update - We are currently investigating this issue impacting Sparkle IMSIs
Sep 29, 2023 - 00:18 UTC
Investigating - We are currently investigating this issue.
Sep 29, 2023 - 00:16 UTC
Resolved -
The latency incident regarding T-Mobile has been resolved. SMS delivery to T-Mobile has returned to normal.
Sep 29, 19:50 UTC
Monitoring -
We are observing an improvement in message latency toward T-Mobile. SMS delivery times return to normal. Further information will be promptly provided as available.
Sep 29, 17:41 UTC
Investigating -
We are currently investigating potential SMS latency issues with T-Mobile. These issues may affect SMS delivery and receipts from/to T-Mobile for Toll Free Numbers. Further details to follow. Your patience is appreciated.
Sep 29, 16:51 UTC
Completed -
Maintenance was completed as planned, without incident.
Sep 29, 11:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:01 UTC
Scheduled -
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Canada region. This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 28, 16:48 UTC
Resolved -
This incident has been resolved.
Sep 28, 01:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 00:16 UTC
Identified -
We have identified a degradation in service resulting in some devices experiencing intermittent failure to achieve a network attach.
Sep 27, 20:29 UTC
Telnyx network and data center engineers will be upgrading our Frankfurt POP to support 100G capacity for our EMEA regions. This work will incolve replacement of current equipment and will require planned downtime. We have taken initial steps to re-route Frankfurt services ahead of the maintenance, therefore no impact is expected.
Sep 7, 15:40 UTC
Completed -
The scheduled maintenance has been completed.
Sep 21, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:30 UTC
Scheduled -
IP network services wil be undergoing maintenance with a possible intermittent impact on wireless services. Possible disruption to data sessions of a few minutes at a time.
Sep 21, 11:59 UTC