This incident has been confirmed fully resolved as delays are no longer observed.
Jan 6, 16:37 UTC
Since 15:50 PM UTC, the backlog of events have been clearing. Customers should start to see better behaviour where call recordings are being delivered in a more timely fashion along with other resources being usable since their creation. The recommendation is to again still re-apply the changes previously made to any resources on your account ensure they are configured correctly. Engineers are continuing to monitor at this time.
Jan 6, 16:10 UTC
Our engineers continue to work on a mitigation solution for the delayed events, some adjustments have been made already and improvements can be seen as the delays are decreasing.
Jan 6, 16:02 UTC
Other observations include delays in JWTs and their associated WebRTC calls for newly created SIP Connections as well as call recordings being delayed after a call ends.
Our engineers have identified the cause of the delay and are working on a resolution.
Jan 6, 15:34 UTC
At 14:51 PM UTC, any changes customers make on the mission control portal, such as editing SIP Connections or other similar resources, may result in a delay taking effect. Our engineers are investigating the root cause of the delay at this time. The recommendation is to disable/re-enable/assign/unassign the changes again as a workaround.
Jan 6, 15:18 UTC