All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Programmable Video Operational
Programmable Wireless Operational
Messaging Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
Mission Control Portal UI Operational
Porting Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Number Lookup API Operational
Intercom Web Application Operational
International Numbers Operational
Telnyx Storage Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Inference Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless EU site Turn Up Dec 8, 2023 11:00-13:00 UTC
We will be bringing our European site online during this maintenance window to offer a lower latency data path to users based on where they are connecting from.

Some active data sessions may get rerouted if the newer path is shorter depending on where they are connecting from.
Posted on Dec 06, 2023 - 13:22 UTC
Scheduled Database Maintenance Dec 10, 2023 06:00-08:00 UTC
We are making important updates to our internal infrastructure to enhance our performance and security moving forward. The affected services (listed below) will experience a temporary outage during the maintenance window. Any service not listed below will remain fully operational.
* All Portal functionality
* Numbers API (existing numbers will still work)
* Outbound Calls via V1 Call Control (Calling via V2 API will still work)
* Retrieving Call Recordings or Call Transcriptions (Call Recording itself will still work)
Posted on Nov 21, 2023 - 14:10 UTC
Past Incidents
Dec 6, 2023
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Dec 6, 20:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 17:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 6, 10:54 UTC
Dec 5, 2023
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Dec 5, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 4, 19:07 UTC
Dec 4, 2023
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Dec 4, 19:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 4, 13:48 UTC
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Dec 4, 15:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 13:48 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 4, 13:47 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Inbound SMS Delivery Issues
Resolved - This incident has been resolved.
Dec 1, 20:30 UTC
Update - A fix has been implemented and we are monitoring the results.
Dec 1, 20:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 23:14 UTC
Update - We are continuing to investigate this issue.
Nov 30, 23:07 UTC
Investigating - We are currently investigating an issue with delivery of inbound SMS.
Nov 30, 23:01 UTC
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Dec 1, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 30, 12:55 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Dec 1, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 30, 19:28 UTC
Scheduled Wireless Database Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC
Scheduled - We are making important updates to our internal infrastructure to enhance our performance and security moving forward. The Wireless API will experience a temporary partial outage during the maintenance window.
Nov 29, 16:25 UTC
Nov 30, 2023
European site turn up
Completed - This maintenenace has now ended. All changes have been rolled back due to post maintenance test failures. These will be analyzed and resovlved prior to re-attempting the turn up.
Nov 30, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 30, 12:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:00 UTC
Scheduled - We will be bringing our European instance online. Existing connections may get redirected if their path to the European instance is shorter than the existing one.
Nov 30, 11:57 UTC
Nov 29, 2023
WebRTC - Mobile Voice SDK's - Push Notification Issue
Resolved - This incident relating to the push notification service is now resolved. We apologise for any inconvenience caused.
Nov 29, 09:52 UTC
Identified - The issue has been identified and engineers are working on a resolution as soon as possible.
Nov 27, 14:31 UTC
Investigating - We are currently investigating an issue with our mobile voice sdk push notification system where push notifications become disabled after 30 minutes due to inactivity. The issue was first observed on the 21st of November 2023.
Nov 27, 14:31 UTC
Login issues affecting users with Google Authentication.
Resolved - This incident has been resolved.
Nov 29, 04:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 01:44 UTC
Identified - The issue has been identified and a fix is being implemented. If you are an affected user you can use the forgot password method to reset a password for your account and sign in using email and password. However our team should be able to resolve this soon.
Nov 29, 00:00 UTC
Nov 28, 2023
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Nov 28, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 27, 14:15 UTC
10DLC Phone Number Provisioning Delays
Resolved - This incident has been resolved.
Nov 28, 15:00 UTC
Investigating - We are currently investigating an issue with assigning phone numbers to campaigns. This is resulting in provisioning delays.
Nov 27, 19:41 UTC
Nov 27, 2023
Number Lookup intermittent issues when trying to query CNAM data.
Resolved - This incident has been resolved.
Nov 27, 23:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 20:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 19:53 UTC
Mission Control Portal: ACH Payment Schedule Adjustment for Thanksgiving - Thursday 23rd November 2023
Resolved - This incident has been resolved.
Nov 27, 14:26 UTC
Monitoring - We will keep this status page up as a reminder to our customers until the ACH pipeline has cleared on 24th of November.
Nov 21, 10:07 UTC
Investigating - Dear Customers,

As we approach the Thanksgiving holiday, we want to express our heartfelt gratitude for your continued support and partnership. It's the perfect time to reflect on the things we are thankful for, and your trust in our services is at the top of our list.

Please Note: Due to the Thanksgiving holiday, there will be a slight adjustment in our ACH (Automated Clearing House) payment processing schedule. All ACH payments scheduled for the holiday will be processed with a one-day delay. Please do always consider including a payment card on file as a back-up in case of ACH delays.

Key Details:

Original Date: If your payment was originally scheduled for Thanksgiving Day - 23rd November
Revised Date: Your payment will now be processed on the following business day - 24th November

We understand that timely payments are crucial for your business and personal transactions. This adjustment is in line with the Federal Reserve's holiday schedule, which affects all ACH processing. We assure you that we are committed to resuming our regular payment schedule immediately after the holiday.

Thank you for your patience and understanding. We wish you all a wonderful and joyous Thanksgiving!

Warm regards,
Telnyx
[Billing Team]
Nov 21, 10:05 UTC
Delays over toll free number SMS messaging to Canada and small US carrier
Resolved - This incident has been resolved.
Nov 27, 13:50 UTC
Monitoring - Due to sustained high traffic from toll free numbers over SMS messaging, we are seeing delays towards Canadian carriers and the US carrier Appalachian Wireless. Messages are being queued and customers might see delays sending toll free SMS messages towards Canadian or Appalachian Wireless destinations. Our toll free partner is currently working with these carriers to resolve this issue.
Nov 24, 18:38 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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