Resolved -
This incident has been resolved.
Feb 24, 14:26 UTC
Monitoring -
As of 21:25 UTC, the issues with the aforementioned services have ceased.
Our team is continuing to monitor the situation for further issues, as well as working to rectify the issues that took place during incident time frame.
Feb 23, 22:12 UTC
Identified -
Our team has identified issues with several services:
- Mission Control Portal updates for telephony configuration are not being propagated. - Webhooks for Messaging and Programmable faxes are not being sent properly. - Call recordings are not being saved properly.
Our team is continuing to investigate the root cause of these issues and further updates will be available shortly.
Feb 23, 20:15 UTC
Resolved -
From 20:15 to 21:25 UTC the following symptoms were experienced on the Telnyx platform - Portals updates of telephony configuration are not being propagated - Messaging and faxes webhook are not being sent - Recordings are not being saved
Feb 24, 02:00 UTC
Resolved -
This incident has been resolved.
Feb 23, 21:59 UTC
Monitoring -
We currently have our Live Chat feature & Knowledge Base up & running and are working. We are monitoring to ensure all cases are addressed and that everything is working as expected.
Feb 22, 12:32 UTC
Identified -
We have identified at our Live Chat feature & Knowledge Base (support.telnyx.com) is currently down as of 9:30am UTC today. We're actively working to restore these services and if you wish to reach Telnyx in the meantime you can reach us here:
U.S. Toll-Free : +1.888980.9750 U.S. : +1.312.945.7450 Dublin Office : +353.1.960.5860
Completed -
The scheduled maintenance has been completed.
Feb 17, 05:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 UTC
Scheduled -
Our Telephony Engineers will be performing maintenance on the Telephony Engine in the USA. This maintenance will not disrupt service, however you may notice re-registration of your devices during the maintenance, as our primary SIP proxy is replaced temporarily by our secondary SIP proxy.
Feb 15, 21:39 UTC