All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
Telephony Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Portal Updates are not Propagating and Webhooks are Behind
Resolved - This incident has been resolved.
Feb 24, 14:26 UTC
Monitoring - As of 21:25 UTC, the issues with the aforementioned services have ceased.

Our team is continuing to monitor the situation for further issues, as well as working to rectify the issues that took place during incident time frame.
Feb 23, 22:12 UTC
Identified - Our team has identified issues with several services:

- Mission Control Portal updates for telephony configuration are not being propagated.
- Webhooks for Messaging and Programmable faxes are not being sent properly.
- Call recordings are not being saved properly.

Our team is continuing to investigate the root cause of these issues and further updates will be available shortly.
Feb 23, 20:15 UTC
Portal updates are not propogating and webhooks are behind
Resolved - From 20:15 to 21:25 UTC the following symptoms were experienced on the Telnyx platform
- Portals updates of telephony configuration are not being propagated
- Messaging and faxes webhook are not being sent
- Recordings are not being saved
Feb 24, 02:00 UTC
Feb 23, 2021
Live Chat & Knowledge Base Down
Resolved - This incident has been resolved.
Feb 23, 21:59 UTC
Monitoring - We currently have our Live Chat feature & Knowledge Base up & running and are working. We are monitoring to ensure all cases are addressed and that everything is working as expected.
Feb 22, 12:32 UTC
Identified - We have identified at our Live Chat feature & Knowledge Base (support.telnyx.com) is currently down as of 9:30am UTC today. We're actively working to restore these services and if you wish to reach Telnyx in the meantime you can reach us here:


U.S. Toll-Free : +1.888980.9750
U.S. : +1.312.945.7450
Dublin Office : +353.1.960.5860


Support Email : support@telnyx.com
Sales Email : sales@telnyx.com
Porting Email : porting@telnyx.com

You can also submit an email ticket via our Contact Us page here : https://telnyx.com/contact-us
Feb 22, 10:25 UTC
Feb 22, 2021
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Non-disruptive Scheduled Telephony Engine Maintenance USA
Completed - The scheduled maintenance has been completed.
Feb 17, 05:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in the USA. This maintenance will not disrupt service, however you may notice re-registration of your devices during the maintenance, as our primary SIP proxy is replaced temporarily by our secondary SIP proxy.
Feb 15, 21:39 UTC
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

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