Telnyx Status

All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony SIP Regions Operational

US Operational

Europe Operational

Australia Operational

Canada Operational

Telephony Anchorsites Operational

Chicago, IL Operational

Ashburn, VA Operational

San Jose, CA Operational

Vancouver, Canada Operational

London, UK Operational

Amsterdam, Netherlands Operational

Sydney, Australia Operational

Frankfurt, Germany Operational

Other Telephony Systems Operational

Messaging Operational

Call Control Operational

Numbering Operational

Number Searching Operational

Number Ordering Operational

Mission Control API Operational

East Region Operational

Central Region Operational

West Region Operational

CNAM API Operational

Central Region Operational

West Region Operational

LRN Lookup API Operational

East Region Operational

Central Region Operational

Switch Data API Operational

East Region Operational

Central Region Operational

Intercom Web Application Operational

TeXML Operational

Wireless Core Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Mission Control API Response Time

Fetching

CNAM API Response Times

Fetching

LRN Lookup API Response Times

Fetching

Switch Data API Response Times

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Past Incidents

Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Intermittent Inbound Call Completion issue towards some UK numbers

Resolved - Service for the sub set of UK numbers has been fully restored as of 19:10 PM UTC. This incident is now resolved.
Nov 26, 19:24 UTC

Update - We are continuing to work diligently with our local partner, who have identified an issue with their routing switch, to resolve the origination failures. A preliminary routing update was applied and we have confirmed some numbers are working again but awaiting full restoration to the sub-set of numbers impacted.
Nov 26, 17:37 UTC

Identified - We're experiencing intermittent inbound call completion issues towards a sub-set of our UK numbers. We're currently working on restoring services and will provide updates on this matter.
Nov 26, 13:49 UTC

Nov 25, 2020

Scheduled Numbering Database Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:00 UTC

Scheduled - Customers should expect number searching and ordering to fail for no longer than for 30 seconds. We have reserved a 2 hour maintenance window for set up time and monitoring.
Nov 25, 00:06 UTC

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Scheduled Telephony Engine Maintenance - US Region

Completed - Maintenance was completed as planned, without incident.
Nov 23, 10:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:01 UTC

Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine. This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP proxy servers are moved between hosts.
Nov 20, 19:50 UTC

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Scheduled Telephony Engine Maintenance - Canada Region

Completed - This maintenance was completed as planned.
Nov 20, 11:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 UTC

Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine. This maintenance will not disrupt service, however you may notice re-registration of your devices during the maintenance, as our primary SIP proxy is replaced temporarily by our secondary SIP proxy.
Nov 18, 19:26 UTC

Nov 19, 2020

Scheduled Telephony Engine Maintenance - Europe Region

Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 19, 20:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 UTC

Scheduled Wireless Core Maintenance - US Region

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:00 UTC

Scheduled - Our Wireless Engineers will be performing maintenance on the Wireless Core in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance.
Nov 17, 21:44 UTC

Nov 18, 2020

Scheduled Telephony Engine Maintenance - Australia Region

Completed - Maintenance was completed as planned.
Nov 18, 19:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 UTC

Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in the AU region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 17, 20:50 UTC

Nov 17, 2020

Toll Free Messaging - Delays in inbound and outbound messaging

Resolved - This incident has been confirmed resolved and no further delays are observed at this time.
Nov 17, 16:12 UTC

Monitoring - A fix has been implemented and our messaging team confirm that messages in our queues are no being processed with our aggregator. They are continuing to monitor to ensure delays are no longer observed.
Nov 17, 15:43 UTC

Update - Our messaging engineers continue to work with our aggregator at this time to resolve the toll free messaging delay.
Nov 17, 15:15 UTC

Identified - Our messaging engineers have identified the cause for the delay and are working with our aggregator to resolve the issue.
Nov 17, 14:26 UTC

Investigating - Our messaging engineers are currently investigating a delay with our messaging toll free product, where some users are experiencing delays receiving and sending toll free messages through Telnyx. Messages will be queued and delivered as soon as the delay is resolved.
Nov 17, 14:21 UTC