All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
Telephony Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Mission Control Portal API Response Time ?
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CNAM API Response Times
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Switch Data API Response Times
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LRN Lookup API Response Times
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V2: Number Lookup API Response Time
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Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:02 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Chicago,IL anchorsite.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
May 15, 16:07 UTC
SMS Gateway Depolyment
Completed - The scheduled maintenance has been completed.
May 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:01 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
May 20, 02:50 UTC
May 19, 2022
New E911 addresses failing to verify when setting up emergency services.
Resolved - This incident has been resolved.
May 19, 23:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 21:30 UTC
Identified - Our team has identified an issue where new e911 addresses for emergency services are failing to verify. We are currently working on fixing the situation. This is only affecting new e911 address setup and not affecting any numbers previously set with e911 emergency services.
May 19, 20:21 UTC
Audio Issues on US Anchorsites
Resolved - This issue may have caused potential audio issues between 14:00 to 16:20 UTC on USA Anchorsites.
May 19, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 16:32 UTC
Identified - The issue has been identified and a fix is being implemented.
May 19, 16:32 UTC
Investigating - We are currently investigating this issue.
May 19, 16:31 UTC
API Disruption
Resolved - This incident has been resolved.
May 19, 09:12 UTC
Monitoring - A small amount of requests to the API might have failed or disconnected during a stability deploy to the API gateway. Timeline: 13:50 UTC - 14:15 UTC.
The issue has been fixed and the team is currently monitoring the situation.
May 18, 14:26 UTC
SMS Gateway Depolyment
Completed - The scheduled maintenance has been completed.
May 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
May 18, 19:07 UTC
May 18, 2022
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:01 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the DC2 anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
May 13, 17:00 UTC
May 17, 2022
Telephony: Degraded Call Quality in Sydney, London and Amsterdam Anchorsite
Resolved - This incident was confirmed fully resolved at 20:21 PM UTC 16th May 2022.
May 17, 08:37 UTC
Update - The issue has been identified and a fix is being implemented.

Engineers also identified that a subset of calls anchored in London and Amsterdam may also have experienced call quality issues.
May 16, 14:18 UTC
Identified - The issue has been identified and a fix is being implemented.
May 16, 14:02 UTC
Investigating - We are currently investigating this issue.
May 16, 13:59 UTC
May 16, 2022
Programmable Fax - Missing Webhook Events
Resolved - This incident has been resolved.
May 16, 22:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 17:34 UTC
Update - We are continuing to work on a fix for this issue. Our team has identified that Call Control was not affected by this incident. It is currently only affecting Programmable Fax.
May 16, 16:34 UTC
Identified - An Issue with missing webhook events on Programmable Fax was identified. The event started at 15:20 UTC. Our team is working on a fix.
May 16, 16:20 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Intermittent errors on Telnyx Public API and Audio degradation in US sites.
Resolved - This incident has been resolved.
May 13, 19:07 UTC
Monitoring - A fix has been implemented and our engineering team is monitoring the situation. The issues where present between 17:02-17:12 UTC.
May 12, 17:46 UTC
May 12, 2022
SMS Gateway Depolyment
Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
May 11, 13:56 UTC
May 11, 2022

No incidents reported.

May 10, 2022
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:02 UTC
Scheduled - Deployments of our SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
May 10, 02:09 UTC
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

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