Update - SMS delays have been resolved. However we're still seeing delays with MMS and DLRs for MMS.
Sep 29, 2022 - 21:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 29, 2022 - 20:03 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Other Telephony Systems Operational
Messaging Operational
Voice API Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Ashburn,VA , London and Sydney anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.

Posted on Sep 28, 2022 - 15:14 UTC
Mission Control Portal API Response Time ?
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CNAM API Response Times
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Switch Data API Response Times
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LRN Lookup API Response Times
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V2: Number Lookup API Response Time
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Past Incidents
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Chicago,IL and Frankfurt anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.

Sep 28, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 30, 02:24 UTC
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in SanJose, CA and Amsterdam anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.

Sep 28, 15:00 UTC
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 17:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 13:43 UTC
Identified - Service has been partially restored. The majority of our customers should now have connectivity.
Sep 28, 13:31 UTC
Investigating - We are currently investigating this issue which started at 11:20 AM UTC.
Sep 28, 11:59 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 22, 22:04 UTC
Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 12:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 10:16 UTC
Investigating - We're currently experiencing delays for a subset of outbound MMS over long code routes.

We have escalated this issue with our downstream partners.

Sep 14, 16:52 UTC
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 12:01 UTC
Scheduled - On 20/09/2022, Telnyx plans an upgrade of the internal Postgres database used by Programmable Fax services. The operation should take 30 seconds. During that time triggering new faxes will not be available. The ongoing fax calls can be affected as well.
Sep 19, 11:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 UTC
Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 19, 17:51 UTC
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 11:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 11:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 10:18 UTC
Investigating - We're currently investigating issues in receiving DLRs for a subset of short code messaging.
Sep 19, 09:02 UTC
Sep 18, 2022

No incidents reported.

Sep 17, 2022
Resolved - This incident has been resolved.
Sep 17, 18:29 UTC
Investigating - We are currently investigating this issue.
Sep 17, 18:02 UTC
Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

Sep 15, 08:53 UTC