Service Under Maintenance

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Uptime over the past 90 days. View historical uptime.
Telephony SIP Regions ? Operational
90 days ago
100.0 % uptime
Today
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
90 days ago
100.0 % uptime
Today
Telephony Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Other Telephony Systems Under Maintenance
Messaging Operational
Call Control Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
90 days ago
100.0 % uptime
Today
TeXML Operational
90 days ago
100.0 % uptime
Today
Wireless Core Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020
Messaging: Intermittent or delayed inbound messages
Resolved - This incident has been confirmed resolved, we thank you for your continued patience and apologize for any inconvenience.
Sep 25, 19:15 UTC
Monitoring - Our engineers have identified the root cause and a fix has been implemented. The delays and failures were observed only for messages that routed through our US-Central region. We continue to monitor at this time to ensure stability.
Sep 25, 18:38 UTC
Investigating - Our engineers have been alerted to an increase in inbound delays & intermittent failures receiving messages. They are actively investigating the root cause at this time.
Sep 25, 17:51 UTC
Non-disruptive Scheduled Telephony Engine Maintenance - Australia Region
Completed - The maintenance was completed as scheduled, without incident.
Sep 25, 19:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 24, 16:50 UTC
Sep 24, 2020

No incidents reported.

Sep 23, 2020
Degraded performance in the Mission Control Portal
Resolved - This issue has been resolved.
Sep 23, 23:40 UTC
Identified - Starting at 22:55 UTC, our engineers identified an issue causing degraded performance in the Mission Control Portal and our configuration APIs. We are implementing a fix now and will have an update shortly.
Sep 23, 23:33 UTC
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Degraded service for call recordings
Resolved - This issue has been resolved.
Sep 18, 17:12 UTC
Investigating - Our engineers are currently investigating degraded service for call recordings. We will be posting updates shortly.
Sep 18, 16:23 UTC
DNS resolution Issues affecting api.telnyx.com
Resolved - This incident has been resolved.
Sep 18, 17:08 UTC
Update - Services are stable and we continue to monitor at this time.
Sep 18, 16:05 UTC
Monitoring - Since 13:45 PM UTC, our internal monitoring system alerted our engineers regarding an increase in latency and intermittent request failures, with our public API (api.telnyx.com) in our primary region. At 14:35 PM UTC our engineers were able to mitigate the issues by migrating traffic to another region. Users may have seen an increase in latency on their requests, resulting in slow responses and/or 5XX server error responses.

We continue to monitor at this time.
Sep 18, 15:03 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Problems Processing Payments
Resolved - Issues relating to problems processing payments should have been resolved as of 16:45 UTC.

Please contact support if you're still experiencing issues.
Sep 16, 17:15 UTC
Identified - Our payment processing partner is currently experiencing issues and is actively being worked on. During this time, you may experience difficulty making payments to your account.

If you need immediate assistance regarding this problem, please contact support.
Sep 16, 16:19 UTC
Non-disruptive Scheduled Telephony Engine Maintenance - Canada Region
Completed - The maintenance was completed without issue.
Sep 16, 10:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

This maintenance does not affect media servers.
Sep 14, 11:12 UTC
Sep 15, 2020
Sep 14, 2020
Intermittent inbound call failures in Toronto/Ontario
Resolved - This incident has been resolved and no further capacity issues have been observed, calls are completing normal in this locality.
Sep 14, 17:09 UTC
Monitoring - Thank you for your continued patience. We have received confirmation that capacity has been increased in Toronto/Ontario and are currently monitoring to ensure inbound call failures are alleviated.
Sep 14, 16:00 UTC
Identified - We're working closely with our upstream carrier and they have identified the cause. There are currently capacity issues in the locality at this time, due to an increase in call usage, and are working on resolving it. Updates to be provided within the next hour.
Sep 14, 15:37 UTC
Investigating - We are currently investigating reports of intermittent inbound call failures to DID's in locality of Toronto/Ontario. Callers may experience busy signals when attempting to dial numbers in the 647/416 area code. The incident has been escalated to our upstream carrier and they are investigating at this time.
Sep 14, 14:36 UTC
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

← Incident History Powered by Statuspage