All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
Mission Control Portal UI Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Messaging Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

Posted on May 22, 2024 - 14:54 UTC
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024
Resolved - This incident has been resolved.
May 22, 18:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 15:25 UTC
Investigating - We are currently investigating an issue with high response times from our HTTP Messaging API leading to timeouts.
May 22, 15:14 UTC
Completed - The scheduled maintenance has been completed.
May 22, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

May 21, 14:57 UTC
May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been resolved.
May 20, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 19:12 UTC
Identified - The issue has been identified and a fix is being implemented.
May 20, 19:01 UTC
Investigating - We are currently investigating this issue.
May 20, 18:48 UTC
Resolved - This incident has been resolved.
May 20, 15:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 14:07 UTC
Investigating - We are currently investigating this issue.
May 20, 12:11 UTC
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC
Scheduled - Telnyx will be conducting database maintenance during a 2-hour window on Sunday 19th May 2024, details as follows:

Maintenance between 0900-1000 UTC (that’s 4AM - 5AM Central US time)

During this time, the Portal and API may be partially affected.

If you have any questions or concerns, please contact support via live chat, our support line 18889809750 or by emailing support@telnyx.com.

May 8, 11:25 UTC
May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

May 16, 14:20 UTC
May 16, 2024
Resolved - This incident has been resolved.
May 16, 22:24 UTC
Identified - You may experience irregular delivery with inconsistent delivery times while sending MMS towards the T-Mobile network from US short codes. This issue is on the downstream side. Another update will be provided as soon as more information becomes available.
May 16, 16:10 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

May 14, 17:58 UTC
Resolved - This incident has been resolved.
May 15, 12:57 UTC
Investigating - We are currently investigating this issue.
May 15, 12:05 UTC
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

May 13, 15:37 UTC
May 13, 2024

No incidents reported.

May 12, 2024
Resolved - This incident lasted for around 10 minutes between 12:20 and 12:32 UTC.
May 12, 21:20 UTC
May 11, 2024

No incidents reported.

May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

May 9, 14:42 UTC
May 9, 2024
Resolved - This incident has been resolved.
May 9, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 18:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 9, 18:24 UTC
Resolved - This incident has been resolved.
May 9, 19:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:59 UTC
Investigating - We are currently investigating this issue.
May 9, 14:24 UTC
Completed - The scheduled maintenance has been completed.
May 9, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers. This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

Note that our TLS certificate for our SIP proxy server sip.telnyx.com (192.76.120.10 and 64.16.250.10) will be changed during this deployment. This is important for some customers who use an SBC (or other appliance) and have our certificate loaded into the SBC. Note that the same certificate chain is being used with the new certificate, so this should affect only those customers who load our server certificate rather than the CA certificate into the SBC.

This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have our server certificate loaded into the phones.

The new certificate will have this serial number and issuer.
- Serial Number: 0f:df:b9:e8:7c:cb:01:ce:bb:d0:d7:aa:0b:7e:82:21
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA

It's available for download from this (non-Telnyx) website: https://crt.sh/?d=12907534918. The intermediate certificate is not included here, but can be seen at sip.telnyx.com:5061 today. Note that the same intermediate certificate will be used with this renewal, so we expect that any customer/client who trusts the existing certificate will trust the new one, too (the exception is the use of SBCs or Polycom phones mentioned earlier).

May 2, 16:09 UTC