All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024
Voice Services Update
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 UTC
Scheduled - Impact:
Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required:
If you experience any issues related to SHAKEN/STIR attestation on outbound calls or Caller Line ID issues, please report them immediately to Telnyx Support.
Oct 2, 09:49 UTC
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound long code messages may be delayed during the maintenance window.
Oct 2, 21:17 UTC
Oct 2, 2024
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Oct 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Oct 1, 17:02 UTC
Oct 1, 2024
Disruptive Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 UTC
Scheduled - We will be performing failover testing on our US Wireless infrastructure.
Please note this WILL result in the intermittent loss of data sessions during the maintance window.
Sep 20, 11:33 UTC
Degradation of Wireless Services (Packet Loss)
Resolved - This incident has been resolved.
Oct 1, 04:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 19:03 UTC
Investigating - Users may experience heavy packet loss on wireless SIMs using 3G. We are currently investigating this issue and believe 4G is unaffected at this time.
Sep 27, 10:13 UTC
Sep 30, 2024
Outbound long code delivery degradation to Verizon
Resolved - This incident has been resolved.
Sep 30, 22:31 UTC
Update - We are currently investigating this issue.
Sep 30, 20:57 UTC
Investigating - We are currently investigating this issue.
Sep 30, 20:56 UTC
Sep 29, 2024
Session issues for public IP addresses
Resolved - This incident has been resolved.
Sep 29, 01:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 22:50 UTC
Update - The issue has been identified and a fix is being implemented.
Sep 28, 22:34 UTC
Identified - The issue has been identified and a fix is being implemented. This impacts the wireless product for public IP addresses.
Sep 28, 22:33 UTC
Sep 28, 2024
Sep 27, 2024
Messaging ephemeral database migration
Completed - Maintenance was completed as planned, without incident.
Sep 27, 07:12 UTC
Verifying - We are monitoring the results...
- some requests to `/v2/messages/{message_id}` may failed with 404 during the process.
- small percentage of delays and finalize with delivery unconfirmed status
Sep 27, 06:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 03:00 UTC
Update - Our messaging engineers will be performing maintenance on our ephemeral database server.

Product affected: SMS and MMS outbound
API affected: V1, V2 and SMPP

Region Affected:
- US Central Region
- US East Region

Impact:
- API: No downtime is expected, regional traffic will redirect to another region.
- Outbound Messages: Small percentage can delay to finalize and end with delivery unconfirmed status.
Sep 26, 05:39 UTC
Scheduled - Our messaging engineers will be performing maintenance on our ephemeral database server.

Product affected:
- SMS and MMS outbound

API affected:
- V1
- V2
- SMPP

Impact:
- API: No downtime is expected, regional traffic will redirect to another region.
- Outbound Messages: Small percentage can delay to finalize and finish with "deliver_unconfirmed" status.
Sep 25, 17:52 UTC
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound long code messages may be delayed during the maintenance window.
Sep 26, 21:55 UTC
Sep 26, 2024
Call establishment issues for inbound calls from Verizon Wireless lines to Telnyx
Resolved - This incident has been resolved.
Sep 26, 20:30 UTC
Investigating - We are currently investigating this issue.
Sep 26, 19:45 UTC
Intermittent timeouts on outbound messages from 19:01 UTC to 19:10 UTC
Resolved - This incident has been resolved.
Sep 26, 20:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 19:18 UTC
Wireless Degradation of Services
Resolved - This incident has been resolved.
Sep 26, 15:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 09:12 UTC
Investigating - We have identified degradation of connectivity of our Wireless service in Europe, Canada and some parts in the US.
Sep 26, 04:32 UTC
Voice Services Server Update
Completed - The scheduled maintenance has been completed.
Sep 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 UTC
Scheduled - Impact: Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required: If you experience any issues related to Caller Line ID or Call Forwarding during this time, please report them immediately to Telnyx Support.
Sep 24, 12:56 UTC
Wireless NAT pool expansion in Europe
Completed - The scheduled maintenance has been completed.
Sep 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 UTC
Scheduled - Telnyx Core NW team will be performing maintenance on the European Wireless Infrastructure to expand the NAT IP pool. Any interruption to existing data sessions is expected to last less than 5 minutes.
Sep 24, 14:33 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Sep 26, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Sep 25, 08:39 UTC
Scheduled Maintenance on `GET https://api.telnyx.com/v2/inventory_coverage` endpoint
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 UTC
Scheduled - We will be updating the `GET https://api.telnyx.com/v2/inventory_coverage` API endpoint to improve it's performance.

During this maintenance window, calls to this endpoint may fail. We expect this behavior for a period of 15 minutes or less.
Sep 23, 13:53 UTC
Unable to US/CA long code activation campaign assignment
Resolved - This incident has been resolved.
Sep 26, 04:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 22:38 UTC
Investigating - We are currently investigating this issue.
Sep 24, 22:20 UTC
Sep 25, 2024
Wireless IP Network Updates in USA
Completed - The scheduled maintenance has been completed.
Sep 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 10:00 UTC
Scheduled - We will be updating Core Network configuration on our Wireless IP infrastructure in Ashburn. We do not anticipate disruption to wireless services. Should disruptions occur these will be limited to under 5 minutes.
Sep 20, 11:30 UTC
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound long code messages may be delayed during the maintenance window.
Sep 24, 22:24 UTC
Sep 24, 2024
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Sep 18, 15:11 UTC
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
Delays in Longcode SMS traffic
Resolved - This incident has been resolved.
Sep 20, 21:48 UTC
Monitoring - We've identified an issue with a subset of long code traffic not getting out in a timely manner.

Some messages will have their status marked as gw_timeout. These messages have been drained and do not need to be resent.

A fix has been implemented and the corresponding queue is draining messages faster.

We will update as the queue is fully drained.
Sep 20, 17:52 UTC
Investigating - We are currently investigating this issue.
Sep 20, 15:37 UTC
Degradation of Wireless Services
Resolved - This incident has been resolved.
Sep 20, 11:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 23:32 UTC
Investigating - We have identified a degradation in connectivity with one of our connectivity partners which is resulting in high latency and low data speeds on some networks. Impacted countries include Canada, US, India, Ireland, UK among others.
Sep 19, 19:29 UTC
SMS Gateway Maintenance (Shortcode Messaging)
Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:30 UTC
Scheduled - Our messaging engineers will be performing maintenance on our messaging gateway servers responsible for United States Shortcode SMS traffic.
No downtime is expected.
All messages will be processed and delivered within normal time frames.
Estimated duration: 30 minutes
Sep 19, 16:18 UTC
SMS Gateway Maintenance (Toll-free Messaging)
Completed - The scheduled maintenance has been completed.
Sep 20, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:15 UTC
Scheduled - Our messaging engineers will be performing maintenance on our messaging gateway servers responsible for United States/Canada Toll-free SMS traffic.
No downtime is expected.
All messages will be processed and delivered within normal time frames.
Estimated duration: 15 minutes
Sep 19, 16:13 UTC
SMS Gateway Maintenance (Longcode Messaging)
Completed - The scheduled maintenance has been completed.
Sep 20, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our messaging gateway servers responsible for United States Longcode SMS traffic.
No downtime is expected.
All messages will be processed and delivered within normal time frames.
Estimated duration: 15 minutes
Sep 19, 16:11 UTC
Sep 19, 2024
SMS Gateway Maintenance (Alphanumeric/International Longcode Messaging)
Completed - The scheduled maintenance has been completed.
Sep 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our messaging gateway servers responsible for Alphanumeric and International Longcode Messaging SMS traffic.
No downtime is expected.
All messages will be processed and delivered within normal time frames.
Affected Regions: APAC, EMEA, LATAM
Estimated duration: 30 minutes
Sep 19, 15:33 UTC
Verify 2FA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on the verify by ID endpoint for our Verify product.
No downtime is expected.
Estimated duration: 15 minutes
Sep 19, 15:02 UTC
Issues provisioning US/CA long codes for messaging
Resolved - This incident has been resolved.
Sep 19, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 13:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 07:59 UTC
Scheduled Voice Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:30 UTC
Scheduled - Upcoming Voice Services Server Update

Impact: Our Telephony Engineers will be performing an update on the Voice Services servers across all regions. This update is not expected to cause any service disruptions.

Action Required: If you experience any issues related to Caller Line ID or Call Forwarding during this time, please report them immediately to Telnyx Support.
Sep 18, 09:32 UTC
Partial outage on payments (auto-recharge impacted as well)
Resolved - This incident has been resolved.
Sep 19, 12:15 UTC
Update - We continue to investigate this issue at this time, USD payements are now unaffected however non-USD payments using Visa and Mastercard may still fail.
Sep 18, 13:56 UTC
Update - Update: Visa and Mastercard payments made in USD currency are now going through successfully. Other currencies like AUD, CAD, EUR, GBP, etc. are not yet resolved and we continue to investigate.
Sep 17, 12:46 UTC
Investigating - Visa and MasterCard payments impacted.
Sep 16, 19:48 UTC
Scheduled maintenance for Programmable Voice - Voice API
Completed - The scheduled maintenance has been completed.
Sep 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 11:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Sep 19, 11:27 UTC
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