All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SIP Trunking Signaling Maintenance - EU Region May 19, 2025 17:00-18:00 UTC

Our Telephony Engineers perform maintenance on our SIP proxy servers in the Europe region. This maintenance will not disrupt service or cause TLS connections to be broken/restarted.

The TLS certificate for our SIP proxy server sip.telnyx.eu (185.246.41.140 and 185.246.41.141) will be changed during this maintenance. This is important for some customers who use an SBC (or other appliance) and have our certificate loaded into the SBC. Note that the same certificate chain is being used with the new certificate, so this should affect only those customers who load our server certificate rather than the CA certificate into the SBC.

This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have our server certificate loaded into the phones.

The new certificate will have this serial number, issuer, and fingerprint.
- Serial Number: b5:3d:a3:cd:a4:df:d2:26:5e:1e:25:2b:63:06:5b:73
- Issuer: C=GB, ST=Greater Manchester, L=Salford, O=Sectigo Limited, CN=Sectigo RSA Domain Validation Secure Server CA
- SHA1 Fingerprint: 8C194D79C50935D6E0CCE673580DBE65CF3B6ACA

It's available for download from this (non-Telnyx) website. The intermediate certificate is not included here, but can be seen at sip.telnyx.eu:5061 today. Note that the same intermediate certificate will be used with this renewal, so we expect that any customer/client who trusts the existing certificate will trust the new one, too (the exception is the use of SBCs or Polycom phones mentioned earlier).
- https://crt.sh/?id=18179342181
- https://crt.sh/?d=18179342181

Posted on May 09, 2025 - 11:40 UTC

SIP Trunking TLS Certificate Renewal - US Region May 20, 2025 10:00-11:00 UTC

Our Telephony Engineers will perform maintenance on our SIP proxy servers in the US region. This maintenance will not disrupt service or cause TLS connections to be broken/restarted.

The TLS certificate for our SIP proxy server sip.telnyx.com (192.76.120.10 and 64.16.250.10) will be changed during this maintenance. This is important for some customers who use an SBC (or other appliance) and have our certificate loaded into the SBC. Note that the same certificate chain is being used with the new certificate, so this should affect only those customers who load our server certificate rather than the CA certificate into the SBC.

This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have our server certificate loaded into the phones.

The new certificate will have this serial number, issuer, and fingerprint.
- Serial Number: 8f:d6:8f:d5:ee:b0:b0:bc:7f:99:a9:9f:76:80:c4:0c
- Issuer: C=GB, ST=Greater Manchester, L=Salford, O=Sectigo Limited, CN=Sectigo RSA Domain Validation Secure Server CA
- SHA1 Fingerprint: FDD5D86BC295EE9841C83E494B4347F7AA8501C6

It's available for download from this (non-Telnyx) website. The intermediate certificate is not included here, but can be seen at sip.telnyx.com:5061 today. Note that the same intermediate certificate will be used with this renewal, so we expect that any customer/client who trusts the existing certificate will trust the new one, too (the exception is the use of SBCs or Polycom phones mentioned earlier).
- https://crt.sh/?id=18178739199
- https://crt.sh/?d=18178739199

Posted on May 09, 2025 - 12:12 UTC
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025
Resolved - The issue has been identified and a fix is being implemented.
May 10, 16:00 UTC
Resolved - This incident has been resolved.
May 10, 14:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 18:21 UTC
Investigating - We are currently investigating this issue.
May 9, 16:32 UTC
May 9, 2025
Resolved - This incident has been resolved.
May 9, 13:54 UTC
Update - A fix has been implemented and we are monitoring the results.
May 9, 10:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 12:06 UTC
Investigating - We are currently investigating this issue.
May 8, 09:33 UTC
Completed - The scheduled maintenance has been completed.
May 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 12:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 9, 11:55 UTC
Completed - The scheduled maintenance has been completed.
May 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 9, 06:12 UTC
May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.

May 7, 19:27 UTC
Completed - The scheduled maintenance has been completed.
May 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 UTC
Scheduled - Planned Maintenance in Telnyx Cloud Storage. Possible intermittent interruption to read/write operations for buckets located in us-east-1 region.
May 1, 19:05 UTC
May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 7, 09:41 UTC
Completed - The scheduled maintenance has been completed.
May 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 UTC
Scheduled - The Wireless team in conjunction with our vendors will be performing maintenance to optimise the nework path for wireless traffic originating in North, Central and South America. No impact on existing traffic and data sessions is expected.
May 6, 11:39 UTC
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 6, 09:36 UTC
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 UTC
Scheduled - The Wireless team in conjunction with our vendors will be performing maintenance to optimise the nework path for wireless traffic originating in North, Central and South America. No impact on existing traffic and data sessions is expected.
May 1, 14:30 UTC
May 5, 2025
Completed - The scheduled maintenance has been completed.
May 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 5, 09:24 UTC
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Completed - The scheduled maintenance has been completed.
May 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 09:00 UTC
Scheduled - This upgrade will include improvements to the telephony platform.
Apr 30, 18:24 UTC
Resolved - This incident has been resolved.
May 1, 07:06 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
May 1, 06:56 UTC
Completed - The scheduled maintenance has been completed.
May 1, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:30 UTC
Scheduled - As part of our ongoing efforts to enhance network performance and reliability, we will be conducting an upgrade for our IoT Core component in Frankfurt

Impact: There may be brief service disruptions for IoT devices. As we already have redundancy in place, we expect there would be minimal impact on the services.

Action Required: No action is required on your part. Your IoT devices will reconnect automatically once the upgrade is complete.

Apr 30, 07:37 UTC
Apr 30, 2025
Resolved - We are currently investigating this issue.
Apr 30, 07:00 UTC
Apr 29, 2025
Resolved - This incident has been resolved.
Apr 29, 16:10 UTC
Investigating - We are currently investigating this issue.
Apr 29, 15:48 UTC
Resolved - This incident has been resolved.
Apr 29, 15:05 UTC
Investigating - We are currently investigating this issue.
Apr 29, 14:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.

Apr 25, 14:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 UTC
Scheduled - Overview:
- Introduce new notification system for Voice Channels.
- Add Network information of ANI/CLI to the call's CDR.
- OPUS Codec List mechanism improvements.

Impact:
- Voice Channels' users can experience delays on receiving the usage notification email.

Apr 28, 17:45 UTC
Apr 28, 2025
Resolved - The maintenance is completed
Apr 28, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 01:36 UTC
Update - A unplanned partner maintenance affected the connectivity.
Apr 28, 01:30 UTC
Identified - We are working in a fix.
Apr 28, 01:27 UTC
Update - We are currently investigating this issue.
Apr 28, 01:27 UTC
Investigating - We are currently investigating this issue.

Users may experience 5XX errors on the API for /v2/10dlc/

Apr 28, 01:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal

Apr 23, 13:23 UTC