All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Uptime over the past 90 days. View historical uptime.
Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
Telephony Anchorsites ? Operational
90 days ago
100.0 % uptime
Today
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
90 days ago
100.0 % uptime
Today
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mission Control API Response Time ?
Fetching
CNAM API Response Times
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LRN Lookup API Response Times
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Switch Data API Response Times
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Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021
Elastic SIP Trunking | Degradation | Audio Quality in our DC2 region [Ashburn, VA]
Resolved - This incident has been resolved.
Oct 20, 22:21 UTC
Monitoring - The issue was identified at 15:30 PM UTC and our telephony/network engineers implemented a fix at 15:45 PM UTC.

Some users may have experienced choppy or jittery audio, due to packet loss, for any calls which landed in our East Coast region through the Ashburn, VA anchorsite.

Our engineers see improved behaviour and will continue to monitor the network.
Oct 20, 17:48 UTC
Investigating - We are currently investigating an increase in reports regarding audio quality issues for calls anchored in our Ashburn, VA region [East Coast, USA].
Oct 20, 17:44 UTC
Scheduled Telephony Engine Maintenance - Europe Region
Completed - Maintenance was completed as planned.
Oct 20, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 18:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the EU region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 19, 16:08 UTC
Non-distruptive Scheduled Mobile Core Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 UTC
Scheduled - Telnyx Mobile Core Engineers will be performing maintenance on the Mobile Core.

There is no expected impact for SIM cards that have a network attachment prior to the maintenance or for SIM cards attaching during maintenance.

We are reserving 1 hour, but expect the maintenance to take about 30 minutes.
Oct 18, 18:14 UTC
Scheduled Telephony Engine Maintenance - Canada Region
Completed - Maintenance was completed as planned.
Oct 20, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the CA region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 19, 16:07 UTC
Oct 19, 2021
Scheduled Telephony Engine Maintenance - Australia Region
Completed - Maintenance was completed successfully, without incident.
Oct 19, 19:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the AU region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 19, 16:05 UTC
Oct 18, 2021
Messaging: Short Code Delivery Delay
Resolved - This incident has been resolved.
Oct 18, 18:46 UTC
Investigating - We are currently investigating delivery delays through our short code messaging product, for both inbound and outbound messages.
Oct 18, 17:07 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Messaging: Short Code Delivery Delay
Resolved - This incident was resolved on the 13th of October at 18:20 PM UTC, no more delivery delays over short code have been observed since.
Oct 14, 07:54 UTC
Investigating - We are currently investigating delivery delays through our short code messaging product, for both inbound and outbound messages.
Oct 13, 18:14 UTC
Oct 13, 2021
Prog Voice: Increase in latency for commands issued over Call Control / TeXML
Resolved - Engineers were alerted to an increase in latency and resulting 5XX errors for HTTP API requests sent to our Call Control & TeXML services.

The incident started at 16:20 PM UTC and was resolved at 16:45 PM UTC, we apologise for any inconvenience caused.
Oct 13, 16:15 UTC
Short Code Messaging | Delays with outbound messages.
Resolved - This incident has been resolved.
Oct 13, 05:24 UTC
Identified - We've identified an issue that is causing delays with outbound short code messages. Our team is working on implementing a fix.
Oct 12, 21:15 UTC
Oct 12, 2021
Intermittent issue with Short Code MMS Delivery
Resolved - This incident has been resolved.
Oct 12, 17:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 16:43 UTC
Investigating - We are currently investigating an issue with some Short Code MMS messages failing. We'll provide updates here as they follow
Oct 12, 15:03 UTC
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Non-distruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 08:53 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 08:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in these anchor-sites:

- Ashburn, VA
- London, UK
- Sydney, Austrailia
- Vancouver, Canada

The telephony service will be maintained throughout, but during the maintenance media servers in these anchor-sites will be out of route, and calls that were set to be anchored in them will be routed automatically to the nearest active anchor-sites.

The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.

There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Oct 5, 15:30 UTC
Oct 7, 2021
Non-distruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 09:55 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 7, 09:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:03 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in these anchor-sites:

- Chicago, IL
- Frankfurt, DE
- Toronto, CA

The telephony service will be maintained throughout, but during the maintenance media servers in these anchor-sites will be out of route, and calls that were set to be anchored in them will be routed automatically to the nearest active anchor-sites.

The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.

There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Oct 5, 15:29 UTC
Inbound calls to some TFN are currently failing.
Resolved - This incident has been resolved.
Oct 7, 04:36 UTC
Monitoring - The fix has been implemented and we are monitoring the issue.
Oct 7, 04:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 03:12 UTC
Investigating - We are currently investigating this issue.
Oct 7, 01:15 UTC
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