Scheduled Network Maintenance - London POP Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 2023 - 18:00 UTC
Update - Telnyx Network Engineers will be upgrading our London POP to increase capacity and hardware resources.

Service will be maintained during the upgrade, but media servers in London will be out route.
Calls will be routed automatically to the nearest anchorsite during this maintenance.

Maintenance will begin March 20th with a planned target return to production on April 3rd.
Update - Telnyx Network Engineers will be upgrading our London POP to increase capacity and hardware resources.

Service will be maintained during the upgrade, but media servers in London will be out route.
Calls will be routed automatically to the nearest anchorsite during this maintenance.

Maintenance will begin March 8th with a planned target return to production on March 27th.
Scheduled - Telnyx Network Engineers will be upgrading our London POP to increase capacity and hardware resources.

Service will be maintained during the upgrade, but media servers in London will be out route.
Calls will be routed automatically to the nearest anchorsite during this maintenance.

Maintenance will begin March 3rd with a planned target return to production on March 20th.

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Under Maintenance
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Under Maintenance
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Programmable Video Operational
Programmable Wireless Operational
Messaging Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
Mission Control Portal UI Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Number Lookup API Operational
Intercom Web Application Operational
International Numbers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled SIP Trunking Signaling Maintenance - US Region Mar 28, 2023 10:00-13:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Mar 21, 2023 - 10:06 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region Mar 29, 2023 10:00-13:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Mar 21, 2023 - 10:07 UTC
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Mar 24, 13:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:08 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 24, 10:06 UTC
Mar 23, 2023
Inbound calls to some UK numbers failing
Resolved - This incident has been resolved.
Mar 23, 18:15 UTC
Monitoring - A fix has been implemented since 16:58 UTC and we are monitoring results.
Mar 22, 17:55 UTC
Update - A routing configuration of the Mobile Portability Code has been identified by our local partner, who has escalated the issue internally to correct it and restore voice traffic to UK numbers as soon as possible.
Mar 22, 15:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 12:01 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Chicago anchorsite.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Mar 21, 20:09 UTC
Mar 22, 2023
Live Chat slow to respond
Resolved - This incident has been resolved.
Mar 22, 16:47 UTC
Investigating - We are currently investigating this issue.
Mar 22, 16:35 UTC
Intermittent Delays towards T-Mobile Destinations for Toll Free Numbers in North America
Resolved - This incident has been resolved.
Mar 22, 07:58 UTC
Investigating - We noticed intermittent delays for toll-free messages towards T-Mobile destinations, the issue is being investigated. We will provide more updates on resolution.
Mar 21, 19:58 UTC
SMS Gateway Deploy
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Mar 22, 03:24 UTC
Mar 21, 2023
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 12:00 UTC
Audio Issues on some calls
Resolved - This incident has been resolved.
Mar 21, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 19:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 18:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 17:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 17:59 UTC
Investigating - We are currently investigating this issue.
Mar 18, 17:58 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - Rescheduled.
Mar 21, 10:05 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 11:59 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - Rescheduled.
Mar 21, 10:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 11:58 UTC
SMS Gateway Deploy
Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Mar 21, 03:05 UTC
Mar 20, 2023

Unresolved incident: Scheduled Network Maintenance - London POP Upgrade.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
Mar 17, 2023
Inbound calls from T-Mobile experiencing 1 way audio.
Resolved - This incident has been resolved.
Mar 17, 11:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 22:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 21:37 UTC
Wireless Upgrade to expand Public IP Pool
Completed - The scheduled maintenance has been completed.
Mar 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 UTC
Scheduled - Our Networking and Wireless Engineers will be performing maintenance on our packet gateways serving wireless subscribers with public IP addresses. Brief loss of connectivity is expected for SIM cards with public IP addresses enabled.
Mar 16, 12:18 UTC
Mar 16, 2023
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Mar 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 12:00 UTC
Intermittent registered message failure to T-Mobile destinations
Resolved - This incident has been resolved. Configuration issue on T-Mobile side has been fixed, messages from registered traffic to T-Mobile end destinations no longer affected.
Mar 16, 18:38 UTC
Investigating - Registered messages from 10DLC campaigns intermittently failing to T-Mobile destinations. Issue has been identified as a configuration issue on the T-Mobile end. Page will be updated once the issue is confirmed resolved on the T-Mobile end.
Mar 15, 23:47 UTC
Mar 15, 2023
Telnyx Wireless Connectivity Issue
Resolved - This incident has been resolved.
Mar 15, 15:11 UTC
Monitoring - We have applied a fix and services are being recovered.
Mar 15, 14:19 UTC
Investigating - We are currently investigating the issue with connectivity to a sub-set of our sim cards. Affected users will be connected but data & messaging connectivity will be down.
Mar 15, 13:37 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Mar 15, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 14, 17:44 UTC
Public IP routing maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:01 UTC
Scheduled - Our Networking and Wireless Engineers will be performing maintenance on our packet gateways serving wireless subscribers with public IP addresses. Brief loss of connectivity is expected for SIM cards with public IP addresses enabled.
Mar 14, 11:02 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 12:01 UTC
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Mar 15, 03:21 UTC
Mar 14, 2023
Scheduled Network Maintenance - Vancouver POP
Completed - The scheduled maintenance has been completed.
Mar 14, 21:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 UTC
Scheduled - Telnyx Network Engineers will be performing emergency network maintenance on our Vancouver POP beginning Monday March 6th.
Mar 4, 00:27 UTC
Mission Control Portal - Chat Provider Incident
Resolved - This incident has been resolved.
Mar 14, 10:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 10:08 UTC
Identified - The issue has been identified by our chat provider and they are working on restoring services.
Mar 14, 09:41 UTC
Investigating - We are currently investigating this issue but it appears our chat provider is experiencing an incident at this time which has resulted in loss of access to chat at this time.
Mar 14, 09:39 UTC
Mar 13, 2023
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Mar 13, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 15:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 10, 12:02 UTC
Mar 12, 2023

No incidents reported.

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