MMS delays towards T-Mobile from 10DLC
Monitoring - MMS queues towards T-Mobile have gone back to normal levels.

Given the high period of traffic over MMS, we'll keep this status page open.

We're liaising downstream to ensure additional capacity is added to support this increased volume on the T-Mobile platform.
Oct 23, 2024 - 00:15 UTC
Investigating - We are currently investigating noticed delays with MMS sent to T-Mobile destinations from 10DLC numbers. Downstream partner is currently investigating with T-Mobile. Updates will be provided as soon as they are available
Oct 22, 2024 - 19:56 UTC
SMS Delivery issues to AT&T in the US from a Subset of Long codes
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 2024 - 00:05 UTC
Investigating - We noticed an issue affecting SMS delivery to the AT&T Network in the US from a subset of long codes. Our downstream partner is currently investigating with AT&T to address the problem. Updates will be provided as soon as they are available
Oct 22, 2024 - 21:45 UTC
10DLC long code provisioning delays
Investigating - Assigning long codes to 10DLC campaigns may experience delays. Downstream partner is currently investigating.
Oct 22, 2024 - 14:58 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

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Programmable Messaging - Long Codes Degraded Performance
EMEA Operational
NORAM Degraded Performance
LATAM Operational
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Programmable Messaging - Short Codes Operational
EMEA Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Number Search and Ordering Maintenance Oct 23, 2024 06:30-08:30 UTC
Our downstream vendor will be conducting maintenance on their services. During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Posted on Oct 15, 2024 - 15:52 UTC
Voice Services Update Oct 23, 2024 10:00-13:50 UTC
Impact:
Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required:
If you encounter any issues with call connectivity or experience disruptions during or after the update, please contact Telnyx Support immediately for assistance.
Posted on Oct 22, 2024 - 14:50 UTC
Past Incidents
Oct 23, 2024

Unresolved incidents: SMS Delivery issues to AT&T in the US from a Subset of Long codes, MMS delays towards T-Mobile from 10DLC.

Oct 22, 2024
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Oct 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the Canada region.
This maintenance will not disrupt service.
Oct 21, 20:55 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Oct 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice - TeXML services in the Europe/US region. This maintenance should not disrupt service.
Oct 21, 21:06 UTC
Intermittent Wireless Connectivity Issues
Resolved - This incident has been resolved.
Oct 22, 08:59 UTC
Update - We are performing immediate maintenance to move traffic to our geo-redundant links in the US to mitigate the issues in Europe. This switch-over will not impact data sessions other than a temporary increase in latency.
Oct 18, 17:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 21:40 UTC
Investigating - We are currently investigating an issue causing intermittent wireless connectivity problems.
Oct 16, 16:52 UTC
Oct 21, 2024
Possible MMS Delays to T-Mobile, issues receiving inbound MMS from T-Mobile
Resolved - This incident has been resolved.
Oct 21, 21:03 UTC
Update - We are noticing a decrease in the amount of inbound MMS from T-Mobile senders in addition to the delays seen in processing a subset of MMS messages outbound to T-Mobile. This delay in receiving inbound MMS from T-Mobile is present over long code routes only as well. Investigation is ongoing downstream. More updates to follow.
Oct 17, 19:11 UTC
Update - We have observed an issue in receiving acknowledgment delivery receipts, indicating a delay in processing a subset of MMS messages on the T-Mobile side. This delay is only present over long code routes only.

We have escalated this issue downstream for a resolution and will continue to monitor the situation closely. More updates to follow.
Oct 17, 18:17 UTC
Investigating - We are currently investigating potential delays with MMS sent to T-Mobile numbers. Updates will be provided as soon as they are available
Oct 16, 21:21 UTC
Certain APIs are not operational. Messaging API is operational. Call Control API is operational.
Resolved - This incident has been resolved.
Oct 21, 18:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 22:13 UTC
Investigating - We are currently investigating this issue.
Oct 18, 21:56 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Oct 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 17, 17:05 UTC
Oct 17, 2024
Us-central-1 storage API unresponsive.
Resolved - This incident has been resolved.
Oct 17, 21:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 20:46 UTC
Certain APIs are not operational. Messaging API is operational. Call Control API is operational.
Resolved - This incident has been resolved.
Oct 17, 18:40 UTC
New signups unable to use cloud storage.
Resolved - This incident has been resolved.
Oct 17, 16:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 16:31 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Oct 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:01 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Oct 9, 08:40 UTC
Programmable Voice - Fax US/EU
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Faxes services in the Europe/US region. This maintenance should not disrupt service.
Oct 16, 14:11 UTC
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Oct 11, 16:57 UTC
Oct 16, 2024
Toll Free Number Verification Error
Resolved - This incident has been resolved.
Oct 16, 23:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 12:34 UTC
Update - There is sporadic issues with submitting toll free verification requests with one of our partners.

The issue has been identified and a fix is being implemented.
Oct 15, 23:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 09:45 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Oct 14, 15:56 UTC
Oct 15, 2024
Dropped calls for calls anchored in Chicago
Resolved - This incident has been resolved.
Oct 15, 16:40 UTC
Monitoring - We are now monitoring improved results as of 14:34UTC.
Oct 15, 14:39 UTC
Investigating - The previously identified network issues have been found to contribute to call drops with 503 rather than call audio issues. The affected time frames observed are:

12:43-12:58UTC
13:50-14:00UTC
14:07UTC - Ongoing

We are investigating and will provide further updates via the status page.
Oct 15, 14:30 UTC
Monitoring - We have identified network issues that may contribute to audio issues for calls anchored in Chicago. The issue began to occur at 12:43UTC and was seen to subside at 12:58UTC. We continue to monitor and investigate.
Oct 15, 13:32 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Oct 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 14, 16:05 UTC
Oct 14, 2024
Voice Services Update
Completed - The scheduled maintenance has been completed.
Oct 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required:
If you experience any issues related to SHAKEN/STIR attestations please report them immediately to Telnyx Support.
Oct 11, 14:36 UTC
Voice Services Update - Chicago Anchorsite
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Oct 9, 15:16 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Oct 14, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Oct 11, 12:09 UTC
Toll Free Number verification error. Port in activation of Toll Free Number Error
Resolved - This incident has been resolved.
Oct 14, 06:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 17:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 15:35 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Oct 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 10, 20:20 UTC
Oct 10, 2024
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Oct 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 9, 19:01 UTC
Telnyx Storage us-east-1 Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 UTC
Scheduled - The Telnyx Storage us-east-1 region will be undergoing maintenance tomorrow from 7am UTC - 7pm UTC. We expect no service disruption. Please monitor status page for updates.
Oct 9, 13:53 UTC
Microsoft Teams Service Outage affecting Call Transfers.
Resolved - This incident has been resolved.
Oct 10, 18:43 UTC
Identified - We are currently impacted by a Microsoft service outage that is affecting call transfers for service numbers. As a result, Auto Attendant (AA) and Call Queue (CQ) functionality for inbound calls may be disrupted. Additionally, outbound PSTN calls, particularly those involving transfers to external PSTN numbers, may also be affected. We are actively monitoring the situation and awaiting further updates from Microsoft.
Oct 10, 17:45 UTC
Delays assigning numbers to 10DLC campaigns
Resolved - A backlog of campaigns had not been processed by T-Mobile resulting in delays and errors assigning numbers to campaigns. Backlog has been processed and normal operations have resumed with campaign registration.
Oct 10, 15:58 UTC
Investigating - Our downstream partner is experiencing delays registering 10DLC campaigns with T-Mobile and is currently investigating.
Oct 9, 17:01 UTC
Outbound MMS transcoding down
Resolved - This incident has been resolved.
Oct 10, 13:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 03:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 03:05 UTC
Update - We are currently investigating this issue.
Oct 10, 02:30 UTC
Investigating - We are currently investigating this issue.
Oct 10, 02:17 UTC
Oct 9, 2024
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Oct 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Oct 8, 17:15 UTC
Messaging: US/CA longcode SMS delays
Resolved - This incident has been resolved.
Oct 9, 16:46 UTC
Investigating - One of our vendors is experiencing service degradation which is causing delays for US/CA long code SMS messages.

We are escalating downstream with our partners for investigation.
Oct 7, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 01:47 UTC
Investigating - One of our vendors is experiencing service degradation which is causing delays for US/CA longcode SMS messages. We are currently investigating the issue.
Oct 6, 03:52 UTC
Messaging API Latency
Resolved - This incident has been resolved.
Oct 9, 16:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 14:07 UTC
Identified - We are observing an approximate 5 second delay on message API responses. The issue has been identified and a fix is being implemented.
Oct 9, 13:50 UTC
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