Voice Services Update - All Regions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2026 - 13:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Apr 2, 2026 13:00 - Apr 6, 2026 12:00 UTC

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions Operational
US Operational
Europe Operational
Australia Operational
Canada Operational
SIP Trunking - Media Anchorsites Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Zoom Provider Exchange Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
moonshotai/Kimi-K2.5 Operational
Qwen/Qwen3-235B-A22B Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Documents Operational
API Gateway Operational
Platform Operational
API Gateway Operational
Usage Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2026
Wireless Product API Instability
Resolved - This incident has been resolved.
Apr 3, 10:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 09:45 UTC
Investigating - We are aware of instability affecting our Wireless Products API endpoints. The incident began at approximately 08:25 UTC. Our engineering team is actively investigating the root cause. Further updates will be provided as information becomes available.
Apr 3, 09:03 UTC
Apr 2, 2026
Voice Services Update
Completed - The scheduled maintenance has been completed.
Apr 2, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:00 UTC
Scheduled - Engineering will run updates on voice services on all regions.
Apr 2, 11:12 UTC
Wireless Upgrades - Americas
Completed - The scheduled maintenance has been completed.
Apr 2, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 12:53 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 09:44 UTC
Scheduled - The Telnyx Wireless teams will perform upgrades to mobile data infrastructure in the North America region. This will cause a brief interruption (< 10 minutes) on 25% of existing data sessions on IMSI1 across North, Central and South America as well as the Caribbean.
Mar 31, 05:30 UTC
Apr 1, 2026
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:30 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support
Mar 31, 17:06 UTC
Mar 31, 2026
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 31, 17:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 31, 15:49 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 31, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 13:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 31, 13:17 UTC
Mar 30, 2026
AI Assistants - Page Not Loading
Resolved - Issues with accessing AI Assistants via EU and AU origins has now been resolved. US region customers were unaffected
Mar 30, 11:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 09:50 UTC
Investigating - We are currently investigating this issue.
Mar 30, 09:19 UTC
Unplanned Maintenance - Mobile Data Services (US Region)
Resolved - The maintenance has been completed successfully. All systems are operational. Affected IMSI5 customers should see connectivity restored automatically. If you are still experiencing issues, please toggle airplane mode on your device for 10 seconds and then off.
Mar 30, 06:33 UTC
Identified - Update: The maintenance is taking longer than expected. Our infrastructure team is actively working to bring the affected system back online. IMSI5 customers may continue to experience data session interruptions. We will provide another update shortly.
Mar 30, 05:08 UTC
Update - Update: This maintenance affects a small subset of customers on IMSI5. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.
Mar 30, 05:01 UTC
Investigating - We are performing unplanned maintenance on mobile packet core infrastructure in the US region. This maintenance is expected to last approximately 10 minutes.

A small subset of mobile data customers may experience brief session interruptions during this window. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.

We will provide an update once the maintenance is complete.
Mar 30, 04:59 UTC
Unplanned Maintenance - Mobile Data Services (US Region)
Resolved - Duplicate incident - please disregard.
Mar 30, 04:59 UTC
Investigating - We are performing unplanned maintenance on mobile packet core infrastructure in the US region. This maintenance is expected to last approximately 10 minutes.

A small subset of mobile data customers may experience brief session interruptions during this window. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.

We will provide an update once the maintenance is complete.
Mar 30, 04:59 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:30 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 25, 19:23 UTC
Mar 25, 2026
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 23, 05:49 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:46 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:39 UTC
Scheduled maintenance for Media Streaming EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:39 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:35 UTC
Mar 24, 2026
Wireless SIM Provisioning Delays
Resolved - This incident has been resolved.
Mar 24, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.
Mar 19, 15:25 UTC
Investigating - We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations.

Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.
Mar 19, 14:01 UTC
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Resolved - This incident has been resolved.
Mar 24, 13:29 UTC
Investigating - We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Mar 21, 07:38 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:50 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 24, 10:46 UTC
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Resolved - Root cause identified: No actual PGW session failure. During the Sydney Sparkle outage at ~19:00 UTC, Australian devices were temporarily routed through Ashburn LBO proxies. Once Sydney recovered, these sessions became stale. The proxy session drop 12 hours later was automatic TTL cleanup of these orphaned sessions. No action required.
Mar 21, 09:15 UTC
Investigating - We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Mar 21, 07:38 UTC
Mar 20, 2026
Degraded Wireless Data Sessions - IMSI 1 - Sydney
Resolved - The upstream roaming partner has confirmed the root cause was a service impact on their outbound roaming solution starting at approximately 22:10 UTC. The issue has been identified and partial recovery was observed from 21:59 UTC. GTP echo timeouts have stopped since 19:19 UTC and data sessions have recovered to approximately 88% of baseline levels. The remaining sessions are expected to fully recover as devices re-attach over the next steering cycle. No further action required on our side. We will continue to monitor.
Mar 20, 22:38 UTC
Identified - We are experiencing degraded wireless data sessions for IMSI 1 subscribers roaming through our Sydney site. Affected subscribers may experience intermittent data connectivity or session drops. The root cause has been identified as GTP echo timeouts from an upstream roaming partner, causing automatic session resets. Sessions are gradually rebuilding as devices re-attach. Our team is actively monitoring recovery and has engaged the upstream partner for investigation.
Mar 20, 21:27 UTC
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