Wireless - Packet loss and jitter
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 2023 - 13:27 UTC
Update - After network changes and restarting a PGW we no longer see packet loss and jitter. Customers may need to restart their devices to re-connect. We are actively monitoring
Sep 29, 2023 - 21:29 UTC
Update - We are currently investigating this issue impacting Sparkle IMSIs
Sep 29, 2023 - 00:21 UTC
Update - We are currently investigating this issue impacting Sparkle IMSIs
Sep 29, 2023 - 00:18 UTC
Investigating - We are currently investigating this issue.
Sep 29, 2023 - 00:16 UTC
Inbound calls to Australian numbers are failing
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 2023 - 14:26 UTC
Investigating - We are currently investigating this issue.
Sep 11, 2023 - 13:39 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking - Signaling Regions
Partial Outage
US
Operational
Europe
Operational
Australia
Partial Outage
Canada
Operational
SIP Trunking - Media Anchorsites
Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Programmable Video Operational
Programmable Wireless Degraded Performance
Messaging Operational
Mission Control API
Operational
East Region Operational
Central Region Operational
West Region Operational
Mission Control Portal UI Operational
Porting Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Number Lookup API Operational
Intercom Web Application Operational
International Numbers Operational
Telnyx Storage Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

Unresolved incident: Wireless - Packet loss and jitter.

Sep 29, 2023
SMS latency Issues for Toll Free Numbers with T-Mobile
Resolved - The latency incident regarding T-Mobile has been resolved. SMS delivery to T-Mobile has returned to normal.
Sep 29, 19:50 UTC
Monitoring - We are observing an improvement in message latency toward T-Mobile. SMS delivery times return to normal. Further information will be promptly provided as available.
Sep 29, 17:41 UTC
Investigating - We are currently investigating potential SMS latency issues with T-Mobile. These issues may affect SMS delivery and receipts from/to T-Mobile for Toll Free Numbers. Further details to follow. Your patience is appreciated.
Sep 29, 16:51 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - Maintenance was completed as planned, without incident.
Sep 29, 11:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 28, 16:48 UTC
Sep 28, 2023
Deliverability Issues for some longcode outbound messages
Resolved - This incident has been resolved.
Sep 28, 20:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 20:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 20:09 UTC
Investigating - We are currently investigating this issue.
Sep 28, 19:57 UTC
10DLC Campaign Vetting Delays
Resolved - This incident has been resolved.
Sep 28, 20:00 UTC
Investigating - We are seeing a temporary increase in turn around times for 10DLC campaign reviews.

We're working with our downstream partners to bring this back down to normal levels.
Aug 31, 13:48 UTC
Delays in Short Code Messages
Resolved - This incident has been resolved.
Sep 28, 20:00 UTC
Monitoring - Several customers reported delays with short code messaging that started around 2023-09-18 16:00 UTC.


A fix has been implemented around 23:00 UTC and we are monitoring the results.
Sep 19, 01:41 UTC
Intermittent 3G Attach Failure
Resolved - This incident has been resolved.
Sep 28, 01:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 00:16 UTC
Identified - We have identified a degradation in service resulting in some devices experiencing intermittent failure to achieve a network attach.
Sep 27, 20:29 UTC
Sep 27, 2023
Sep 26, 2023

No incidents reported.

Sep 25, 2023
Network Upgrade Maintenance - Frankfurt FR5
Completed - The scheduled maintenance has been completed.
Sep 25, 00:00 UTC
Update - Scheduled maintenance has been extended until the 22nd of September due to unforeseen circumstances.
Sep 15, 14:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 UTC
Scheduled - Begin: Monday, Sept 11
End: Friday, Sept 15
Return to Production: Monday, Sept 18

Telnyx network and data center engineers will be upgrading our Frankfurt POP to support 100G capacity for our EMEA regions. This work will incolve replacement of current equipment and will require planned downtime. We have taken initial steps to re-route Frankfurt services ahead of the maintenance, therefore no impact is expected.
Sep 7, 15:40 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:30 UTC
Scheduled - IP network services wil be undergoing maintenance with a possible intermittent impact on wireless services. Possible disruption to data sessions of a few minutes at a time.
Sep 21, 11:59 UTC
Sep 20, 2023
Wireless Incident Data Interruption
Resolved - This incident has been resolved.
Sep 20, 20:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 17:05 UTC
Investigating - We are currently investigating this issue.
Sep 20, 14:12 UTC
Sep 19, 2023
Sep 18, 2023

No incidents reported.

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