All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Uptime over the past 90 days. View historical uptime.
Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
Telephony Anchorsites ? Operational
90 days ago
100.0 % uptime
Today
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
90 days ago
100.0 % uptime
Today
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Web Application Operational
TeXML Operational
TeXML Operational
Wireless Core Operational
Programmable Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Scheduled Telephony Engine Maintenance - US Region
Completed - Maintenance was completed successfully.
Jul 30, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jul 28, 18:18 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Ashburn, VA
, Vancouver, Canada, London, UK , and Sydney, Australia anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 27, 18:28 UTC
Jul 29, 2021
DC2 site public API intermittent failures
Resolved - This incident has been resolved.
Jul 29, 17:35 UTC
Update - We are continuing to monitor for any further issues.
Jul 29, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:21 UTC
Investigating - We are currently investigating this issue.
Jul 29, 15:50 UTC
Webhook Delivery Issues
Resolved - This incident has been resolved.
Jul 29, 15:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 15:11 UTC
Investigating - We are currently investigating issues delivering webhooks for call control applications, as well as a small percentage of telephony related webhooks.

We will post further updates as they're available.
Jul 29, 14:33 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:03 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Chicago, IL, Frankfurt, Germany and Toronto, Canada anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 27, 18:25 UTC
Jul 28, 2021
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the San Jose, CA and Amsterdam, Netherlands anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 27, 18:09 UTC
Jul 27, 2021
Scheduled Telephony Engine Maintenance - Europe Region
Completed - Maintenance was completed without incident.
Jul 27, 19:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 18:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in the EU region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jul 26, 20:01 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Chicago, IL anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 20, 13:38 UTC
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
US - Messaging Carrier Maintenance (Verizon & T-Mobile)
Resolved - This incident was resolved as of 18:00 PM UTC 15th July 2021.
Jul 20, 16:17 UTC
Monitoring - Telnyx has recently received confirmation, as of 18:00 PM UTC, that the multi-part issue causing messages to be delivered out of order has been resolved. We continue to monitor the situation to ensure this incident has been fully mitigated.
Jul 16, 18:35 UTC
Investigating - Both T-Mobile and Verizon have recently conducted emergency maintenance (15th July 2021 06:00 - 10:00 AM UTC) and during this window, customers may have experienced potential delays delivering messages from and to Verizon, T-Mobile and subsidiary subscriber devices via short-code, long-code and toll-free.

Telnyx has received reports from customers that outbound messages towards these carriers are being delivered in the incorrect order or where one part messages are being split up into multi-part messages.

Telnyx is working with all parties involved to ensure the issues observed are resolved.
Jul 15, 17:23 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 05:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in the Chicago,IL anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 14, 22:35 UTC
Jul 19, 2021
Non-disruptive Scheduled Network Maintenance in US region
Completed - The scheduled maintenance has been completed.
Jul 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the network in the San Jose, CA anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jul 17, 04:15 UTC
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