Wireless SIM Provisioning Delays
Monitoring - A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.
Mar 19, 2026 - 15:25 UTC
Investigating - We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations.

Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.
Mar 19, 2026 - 14:01 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions Operational
US Operational
Europe Operational
Australia Operational
Canada Operational
SIP Trunking - Media Anchorsites Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Zoom Provider Exchange Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
moonshotai/Kimi-K2.5 Operational
Qwen/Qwen3-235B-A22B Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Documents Operational
API Gateway Operational
Platform Operational
API Gateway Operational
Usage Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 19, 2026
Wireless Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 UTC
Scheduled - We will be migrating a wireless database to a new cluster. No down time is expected.
Mar 18, 18:26 UTC
Usage Reports down
Resolved - This incident has been resolved.
Mar 19, 16:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 16:00 UTC
Update - We are currently investigating this issue.
Mar 19, 15:55 UTC
Investigating - We are currently investigating this issue.
Mar 19, 15:53 UTC
Wireless - maintenance on IMSI1 (Extended)
Resolved - Maintenance was completed as planned, without incident.
Mar 19, 14:23 UTC
Investigating - **Update:** The scheduled roaming infrastructure maintenance window has ended (02:00 CET / 01:00 UTC). However, we are observing that GTP user plane connectivity through our roaming partner has not fully recovered. Diameter signalling is operating normally.

We are monitoring the situation and coordinating with our roaming partner to confirm full service restoration. Some customers may continue to experience intermittent connectivity for internationally roaming devices while sessions re-establish.

We will provide another update once full recovery is confirmed.
Mar 19, 01:31 UTC
Scheduled maintenance for Media Streaming EU/US
Completed - The scheduled maintenance has been completed.
Mar 19, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:35 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Mar 19, 12:31 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 19, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:35 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 19, 12:30 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 19, 06:14 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 18, 15:58 UTC
Wireless - maintenance on IMSI1
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:40 UTC
Scheduled - We will be performing scheduled maintenance on our roaming infrastructure tonight.

**Maintenance Window:**
- Start: March 18, 2026 at 10:00 PM UTC
- End: March 19, 2026 at 1:00 AM UTC

**What to Expect:**
During this window, wireless customers may experience brief, intermittent disruptions to data connectivity while roaming internationally. Each disruption is expected to last only a few minutes as systems are sequentially restarted.

**Who Is Affected:**
Customers with IoT devices or SIMs currently roaming on international networks may notice short periods of reduced connectivity. Domestic service is not affected.

This maintenance is part of our ongoing infrastructure optimization to ensure continued stability and peak performance of our global wireless network.

We apologize for any inconvenience and appreciate your patience.
Mar 18, 22:36 UTC
Mar 18, 2026
Mar 17, 2026
Scheduled maintenance for Programmable Voice - TeXML, Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 17, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 17, 10:18 UTC
Voice Services Update
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 UTC
Scheduled - Schedule update for SIP Trunking and Voice services.
Mar 17, 00:25 UTC
Mar 16, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 16, 22:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 21:40 UTC
Investigating - We are currently investigating this issue. Issue Started at roughly ~20:45 UTC
Mar 16, 20:10 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 12, 19:26 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 16, 12:27 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 16, 11:07 UTC
Mar 15, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 15, 18:18 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 15, 13:03 UTC
Wireless Roaming - Diameter Connectivity Degradation
Resolved - This incident has been resolved.
Mar 15, 15:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 15:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 15:14 UTC
Update - We are currently investigating this issue.

Roaming services are fully impacted across Europe, Canada, Latin America, and Asia, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 retains partial service in the US only.
Mar 15, 14:10 UTC
Update - We are currently investigating this issue.

European roaming services are fully impacted, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 in the US is experiencing intermittent failures.
Mar 15, 14:09 UTC
Investigating - We are currently investigating this issue.
Mar 15, 14:00 UTC
Mar 14, 2026
Intermittent Connectivity Issues Affecting Wireless Services
Resolved - This incident has been resolved.
Mar 14, 12:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 12:01 UTC
Investigating - We are currently investigating this issue.
Mar 14, 10:54 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 12:43 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 12:00 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 12:40 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 12:13 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 09:55 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 09:15 UTC
Mar 13, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 23:33 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 22:56 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 23:33 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 23:13 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 18:30 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 17:50 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 14:00 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 13:27 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 11:51 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 10:41 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 09:36 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 08:56 UTC
Mar 12, 2026
zai-org/GLM-5 model unavailable
Resolved - This incident has been resolved.
Mar 12, 22:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results to make sure all is working as expected
Mar 12, 13:46 UTC
Investigating - Starting around 08:50 UTC, the zai-org/GLM-5 model became unavailable for inference requests. Our team is investigating an issue with the underlying cluster. Customers can use Kimi K2.5 as an alternative in the meantime.
Mar 12, 10:36 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 12, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 12, 10:26 UTC
Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Switzerland, Norway, Sweden, Denmark, Portugal
Mar 9, 13:58 UTC
Mar 11, 2026
Wireless API instability
Resolved - This incident has been resolved.
Mar 11, 19:01 UTC
Investigating - We are currently investigating this issue.
Mar 11, 14:22 UTC
me-central-1 (Dubai) region impaired
Resolved - This incident has been resolved.
Mar 11, 18:59 UTC
Investigating - We are currently investigating this issue.
Mar 2, 11:50 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 11, 16:00 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 11, 15:45 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 04:30 UTC
Update - Enter scheduled maintenance deatils here.
Mar 10, 16:39 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 10, 16:38 UTC
Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:30 UTC
Scheduled - The Telnyx Wireless team will be performing an update to components that may result in a brief interruption to:

Data traffic on IMSI1 in Europe, Africa, the Middle East, India, and China.
Data traffic on IMSI2 in all regions.

Any interruption will be limited to 10 minutes at most, and in most cases much less than that. The updates will be performed on a rolling basis to minimise any disruption.
Mar 6, 16:40 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 11, 00:50 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 11, 00:25 UTC
Mar 10, 2026
Intermittent issues affecting Wireless eSIMs management
Resolved - This incident has been resolved.
Mar 10, 17:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 17:05 UTC
Investigating - We are currently investigating this issue. Delete eSIM and purchase eSIM functionalities are affected.
Mar 10, 11:13 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 10, 09:33 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 10, 09:33 UTC
Mar 9, 2026
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:10 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 9, 09:04 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Wireless Upgrade (No Interruption)
Completed - The scheduled maintenance has been completed.
Mar 6, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:30 UTC
Scheduled - The Telnyx Wireless team will be performing an upgrade to infrastructure components in Europe. No interruption to traffic is anticipated.
Mar 3, 09:44 UTC
RCS Delivery Issues
Resolved - This incident has been resolved.
Mar 6, 02:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 02:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 01:16 UTC
Update - We are currently investigating an issue with delivery for a subset of RCS agents.

- Outbound messages are accepted downstream but are not being delivered.
- Inbound messages are also not reaching us.
Mar 5, 23:19 UTC
Investigating - We are currently investigating an issue with delivery for a subset of RCS agents. Messages are accepted downstream but are not being delivered.

Inbound remains unaffected.
Mar 5, 22:55 UTC
Mar 5, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 5, 20:28 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 5, 18:21 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 5, 20:26 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 5, 20:01 UTC
← Incident History Powered by Atlassian Statuspage