All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Programmable Video Operational
Messaging Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
Number Lookup API Operational
Programmable Wireless Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled SIP Trunking Signaling Maintenance - US Region Feb 8, 2023 10:00-13:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Feb 07, 2023 - 15:35 UTC
Scheduled SIP Trunking Signaling Maintenance - EU Region Feb 8, 2023 18:00-21:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Feb 07, 2023 - 15:38 UTC
Scheduled SIP Trunking Signaling Maintenance - EU Region Feb 9, 2023 18:00-21:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Feb 07, 2023 - 15:39 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region Feb 10, 2023 10:00-13:00 UTC
Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Posted on Feb 07, 2023 - 15:36 UTC
Past Incidents
Feb 7, 2023
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Feb 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Feb 6, 16:30 UTC
Feb 6, 2023
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - Maintenance was completed as planned, without incident.
Feb 6, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 18:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Feb 6, 16:28 UTC
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Intermittent Connection Issues on Outbound Calls from US to EU(INTL)
Resolved - This incident has been resolved.
Feb 2, 18:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 17:43 UTC
Investigating - We are currently investigating this issue.
Feb 2, 14:55 UTC
Non-disruptive SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
There is no disruption expected for messaging outbound or inbound.
Feb 1, 15:42 UTC
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Jan 31, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jan 30, 17:59 UTC
Non-disruptive SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Jan 31, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 10:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
There is no disruption expected for messaging outbound or inbound.
Jan 31, 08:47 UTC
Jan 30, 2023
Partial TF Service Disruption
Resolved - Today we registered an issue affecting some voice calls to Toll Free Nummbers from 15h09 to 15:23 UTC.

During this time frame, some customers may have experienced disruptions in their Toll Free voice calls.
Our technical team worked promptly with the carrier to resolve the issue, and we are happy to confirm that the service was fully restored by 15:23 UTC.

We apologize for any inconvenience caused by this disruption, if you are still facing any issues, please do not hesitate to reach out to us.
Jan 30, 15:00 UTC
USC DRA links investigation
Completed - The scheduled maintenance has been completed.
Jan 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 11:00 UTC
Scheduled - This is an investigatice maintenance to troubleshoot the root cause of: https://telnyx.atlassian.net/browse/ENGDESK-20861
Jan 26, 16:29 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Sessions drop and reconnect for some SIMs
Resolved - This incident has been resolved.
Jan 28, 01:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 00:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 22:38 UTC
Investigating - We are experiencing a degradation in Data Services that is causing sessions to drop and reconnect for some SIMs. We are actively working with our vendor to remedy this and will provide further updates as we progress through our investigation and resolution.
Jan 27, 20:52 UTC
Issues creating new messaging profiles on the Mission Control Portal.
Resolved - This incident has been resolved.
Jan 28, 00:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 23:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 23:11 UTC
Issues with calls from AT&T to 214 469 682 area codes, Dallas, TX
Resolved - If you are still having problems with your calls in Dallas, Texas, related to this incident please contact our support team.
Jan 28, 00:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 20:13 UTC
Investigating - We are currently investigating this issue.
Jan 27, 18:51 UTC
Jan 27, 2023
Non-disruptive SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 11:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
There is no disruption expected for messaging outbound or inbound.
Jan 26, 17:56 UTC
Jan 26, 2023
Customers might perceive 10DLC campaign registration requests as failing.
Resolved - This incident has been resolved and the campaigns are getting successfully registered.
Jan 26, 23:58 UTC
Identified - Customers might perceive an issue with the addition of a campaign on the 10DLC platform. The issue has been identified and a fix is being implemented.
Jan 26, 21:52 UTC
Issue affecting certain calls in Canada
Resolved - This incident has been resolved.
Jan 26, 15:21 UTC
Investigating - We are currently investigating this issue.
Jan 25, 23:40 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Jan 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jan 25, 19:55 UTC
Jan 25, 2023
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Jan 25, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jan 24, 21:07 UTC
Non-disruptive SMS Gateway Routing Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 12:01 UTC
Scheduled - Our messaging engineers will be performing maintenance on routing to our SMS gateway servers, which is responsible for outbound messages.

This maintenance will result in a switchover to newly upgraded instances of our SMS gateway servers. There is no performance impact expected on messaging termination.
Jan 25, 10:18 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:01 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Ashburn , London and Sydney anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jan 20, 20:33 UTC
Jan 24, 2023
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Jan 24, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Jan 23, 20:18 UTC
Non-disruptive Scheduled Telephony Engine Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 UTC
Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Chicago and Frankfurt anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Jan 20, 20:31 UTC
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