Telnyx Status

Update - SMS delays have been resolved. However we're still seeing delays with MMS and DLRs for MMS.
Sep 29, 2022 - 21:47 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 29, 2022 - 20:03 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking Signaling Regions Operational

US Operational

Europe Operational

Australia Operational

Canada Operational

SIP Trunking Media Anchorsites Operational

Chicago, IL Operational

Ashburn, VA Operational

San Jose, CA Operational

Vancouver, Canada Operational

London, UK Operational

Amsterdam, Netherlands Operational

Sydney, Australia Operational

Frankfurt, Germany Operational

Toronto, Canada Operational

Miami, FL Operational

Other Telephony Systems Operational

Messaging Operational

Voice API Operational

Numbering Operational

Number Searching Operational

Number Ordering Operational

Mission Control API Operational

East Region Operational

Central Region Operational

West Region Operational

CNAM API Operational

Central Region Operational

West Region Operational

LRN Lookup API Operational

East Region Operational

Central Region Operational

Switch Data API Operational

East Region Operational

Central Region Operational

Intercom Web Application Operational

TeXML Operational

Wireless Core Operational

Programmable Fax Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Non-disruptive Scheduled Telephony Engine Maintenance Oct 3, 2022 06:00-10:00 UTC

Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Ashburn,VA , London and Sydney anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Posted on Sep 28, 2022 - 15:14 UTC

System Metrics Month Week Day

Mission Control Portal API Response Time

Fetching

CNAM API Response Times

Fetching

Switch Data API Response Times

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LRN Lookup API Response Times

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V2: Number Lookup API Response Time

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Past Incidents

Sep 30, 2022

Non-disruptive Scheduled Telephony Engine Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 UTC

Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in Chicago,IL and Frankfurt anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Sep 28, 15:01 UTC

SMS Gateway Deployment

Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 UTC

Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 30, 02:24 UTC

Sep 29, 2022

Non-disruptive Scheduled Telephony Engine Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 UTC

Scheduled - Telnyx Telephony Engineers will be performing maintenance on the Telephony Engine in SanJose, CA and Amsterdam anchorsites.
Service will be maintained throughout, but during the maintenance the media servers in this anchorsite will be out route, so calls that were set to be anchored in it will be routed automatically to the nearest Anchorsite.
The expected impact is that media packets and webhooks latency will be increased up to 100ms during the maintenance.
There is no expected impact for the establishment of new call attempts or for those calls that are already active at the moment of the maintenance.
Sep 28, 15:00 UTC

Sep 28, 2022

Wireless users are being impacted with no data connectivity

Resolved - This incident has been resolved.
Sep 28, 17:31 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 13:43 UTC

Identified - Service has been partially restored. The majority of our customers should now have connectivity.
Sep 28, 13:31 UTC

Investigating - We are currently investigating this issue which started at 11:20 AM UTC.
Sep 28, 11:59 UTC

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

SMS Gateway Deploy

Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 UTC

Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 22, 22:04 UTC

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Long Code MMS Delays

Resolved - This incident has been resolved.
Sep 21, 12:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 10:16 UTC

Investigating - We're currently experiencing delays for a subset of outbound MMS over long code routes.

We have escalated this issue with our downstream partners.
Sep 14, 16:52 UTC

Sep 20, 2022

Programmable Fax database maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 12:01 UTC

Scheduled - On 20/09/2022, Telnyx plans an upgrade of the internal Postgres database used by Programmable Fax services. The operation should take 30 seconds. During that time triggering new faxes will not be available. The ongoing fax calls can be affected as well.
Sep 19, 11:03 UTC

SMS Gateway Deploy

Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 UTC

Scheduled - Deployments of SMS gateways will be done. Some inbound and outbound messages may be delayed during the maintenance window.
Sep 19, 17:51 UTC

Sep 19, 2022

Short Code Messaging Issue

Resolved - This incident has been resolved.
Sep 19, 11:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 11:35 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 19, 10:18 UTC

Investigating - We're currently investigating issues in receiving DLRs for a subset of short code messaging.
Sep 19, 09:02 UTC

Sep 18, 2022

No incidents reported.

Sep 17, 2022

Issue with sending V1 outbound messaging

Resolved - This incident has been resolved.
Sep 17, 18:29 UTC

Investigating - We are currently investigating this issue.
Sep 17, 18:02 UTC

Sep 16, 2022

Scheduled Telephony Engine Maintenance - US Region

Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:01 UTC

Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 15, 08:53 UTC