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Need help with an issue not listed here? Please contact Telnyx Support via https://telnyx.com/contact-us. For more information, see our Privacy Policy and Terms of Service linked below.
We have confirmed reports that Email API deliverability has now improved.
Email sending through the Telnyx Email API was unavailable during the following periods:
- 9th October, approximately 21:10–22:05 UTC.
- 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
Resolved
We have confirmed reports that Email API deliverability has now improved.
Email sending through the Telnyx Email API was unavailable during the following periods:
- 9th October, approximately 21:10–22:05 UTC.
- 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
Monitoring
Email sending through the Telnyx Email API was unavailable during the following periods:
9th October, approximately 21:10–22:05 UTC.
10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
New send requests during these periods failed with gw_reject// injection_failed. Messages already queued before each interruption continued to be sent. Customers can retry messages that failed during the affected periods.
Service has been restored following a mitigation. We are monitoring stability and working on a permanent fix.
Investigating
We are currently investigating this issue.