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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions Operational
US Operational
Europe Operational
Australia Operational
Canada Operational
SIP Trunking - Media Anchorsites Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Zoom Provider Exchange Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
moonshotai/Kimi-K2.5 Operational
Qwen/Qwen3-235B-A22B Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Documents Operational
API Gateway Operational
Platform Operational
API Gateway Operational
Usage Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Wireless Upgrades - Americas Mar 31, 2026 05:30-06:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 2026 - 09:44 UTC
Scheduled - The Telnyx Wireless teams will perform upgrades to mobile data infrastructure in the North America region. This will cause a brief interruption (< 10 minutes) on 25% of existing data sessions on IMSI1 across North, Central and South America as well as the Caribbean.
Mar 31, 2026 - 05:30 UTC
Mar 26, 2026
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:30 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 25, 19:23 UTC
Mar 25, 2026
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 23, 05:49 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:46 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:39 UTC
Scheduled maintenance for Media Streaming EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:39 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 25, 09:35 UTC
Mar 24, 2026
Wireless SIM Provisioning Delays
Resolved - This incident has been resolved.
Mar 24, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.
Mar 19, 15:25 UTC
Investigating - We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations.

Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.
Mar 19, 14:01 UTC
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Resolved - This incident has been resolved.
Mar 24, 13:29 UTC
Investigating - We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Mar 21, 07:38 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:50 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 24, 10:46 UTC
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Resolved - Root cause identified: No actual PGW session failure. During the Sydney Sparkle outage at ~19:00 UTC, Australian devices were temporarily routed through Ashburn LBO proxies. Once Sydney recovered, these sessions became stale. The proxy session drop 12 hours later was automatic TTL cleanup of these orphaned sessions. No action required.
Mar 21, 09:15 UTC
Investigating - We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Mar 21, 07:38 UTC
Mar 20, 2026
Degraded Wireless Data Sessions - IMSI 1 - Sydney
Resolved - The upstream roaming partner has confirmed the root cause was a service impact on their outbound roaming solution starting at approximately 22:10 UTC. The issue has been identified and partial recovery was observed from 21:59 UTC. GTP echo timeouts have stopped since 19:19 UTC and data sessions have recovered to approximately 88% of baseline levels. The remaining sessions are expected to fully recover as devices re-attach over the next steering cycle. No further action required on our side. We will continue to monitor.
Mar 20, 22:38 UTC
Identified - We are experiencing degraded wireless data sessions for IMSI 1 subscribers roaming through our Sydney site. Affected subscribers may experience intermittent data connectivity or session drops. The root cause has been identified as GTP echo timeouts from an upstream roaming partner, causing automatic session resets. Sessions are gradually rebuilding as devices re-attach. Our team is actively monitoring recovery and has engaged the upstream partner for investigation.
Mar 20, 21:27 UTC
Mar 19, 2026
Wireless Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 UTC
Scheduled - We will be migrating a wireless database to a new cluster. No down time is expected.
Mar 18, 18:26 UTC
Usage Reports down
Resolved - This incident has been resolved.
Mar 19, 16:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 16:00 UTC
Update - We are currently investigating this issue.
Mar 19, 15:55 UTC
Investigating - We are currently investigating this issue.
Mar 19, 15:53 UTC
Wireless - maintenance on IMSI1 (Extended)
Resolved - Maintenance was completed as planned, without incident.
Mar 19, 14:23 UTC
Investigating - **Update:** The scheduled roaming infrastructure maintenance window has ended (02:00 CET / 01:00 UTC). However, we are observing that GTP user plane connectivity through our roaming partner has not fully recovered. Diameter signalling is operating normally.

We are monitoring the situation and coordinating with our roaming partner to confirm full service restoration. Some customers may continue to experience intermittent connectivity for internationally roaming devices while sessions re-establish.

We will provide another update once full recovery is confirmed.
Mar 19, 01:31 UTC
Scheduled maintenance for Media Streaming EU/US
Completed - The scheduled maintenance has been completed.
Mar 19, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:35 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Mar 19, 12:31 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 19, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:35 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 19, 12:30 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 19, 06:14 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 18, 15:58 UTC
Wireless - maintenance on IMSI1
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:40 UTC
Scheduled - We will be performing scheduled maintenance on our roaming infrastructure tonight.

**Maintenance Window:**
- Start: March 18, 2026 at 10:00 PM UTC
- End: March 19, 2026 at 1:00 AM UTC

**What to Expect:**
During this window, wireless customers may experience brief, intermittent disruptions to data connectivity while roaming internationally. Each disruption is expected to last only a few minutes as systems are sequentially restarted.

**Who Is Affected:**
Customers with IoT devices or SIMs currently roaming on international networks may notice short periods of reduced connectivity. Domestic service is not affected.

This maintenance is part of our ongoing infrastructure optimization to ensure continued stability and peak performance of our global wireless network.

We apologize for any inconvenience and appreciate your patience.
Mar 18, 22:36 UTC
Mar 18, 2026
Mar 17, 2026
Scheduled maintenance for Programmable Voice - TeXML, Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 17, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 17, 10:18 UTC
Voice Services Update
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 UTC
Scheduled - Schedule update for SIP Trunking and Voice services.
Mar 17, 00:25 UTC
Mar 16, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 16, 22:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 21:40 UTC
Investigating - We are currently investigating this issue. Issue Started at roughly ~20:45 UTC
Mar 16, 20:10 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 12, 19:26 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 16, 12:27 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 16, 11:07 UTC
Mar 15, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 15, 18:18 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 15, 13:03 UTC
Wireless Roaming - Diameter Connectivity Degradation
Resolved - This incident has been resolved.
Mar 15, 15:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 15:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 15:14 UTC
Update - We are currently investigating this issue.

Roaming services are fully impacted across Europe, Canada, Latin America, and Asia, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 retains partial service in the US only.
Mar 15, 14:10 UTC
Update - We are currently investigating this issue.

European roaming services are fully impacted, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 in the US is experiencing intermittent failures.
Mar 15, 14:09 UTC
Investigating - We are currently investigating this issue.
Mar 15, 14:00 UTC
Mar 14, 2026
Intermittent Connectivity Issues Affecting Wireless Services
Resolved - This incident has been resolved.
Mar 14, 12:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 12:01 UTC
Investigating - We are currently investigating this issue.
Mar 14, 10:54 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 12:43 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 12:00 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 12:40 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 12:13 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 14, 09:55 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 14, 09:15 UTC
Mar 13, 2026
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 23:33 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 22:56 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 23:33 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 23:13 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 18:30 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 17:50 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 14:00 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 13:27 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 11:51 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 10:41 UTC
Wireless SIM Management Actions Delayed
Resolved - The delays in SIM card management actions have been resolved. All operations are processing normally.
Mar 13, 09:36 UTC
Investigating - We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Mar 13, 08:56 UTC
Mar 12, 2026
zai-org/GLM-5 model unavailable
Resolved - This incident has been resolved.
Mar 12, 22:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results to make sure all is working as expected
Mar 12, 13:46 UTC
Investigating - Starting around 08:50 UTC, the zai-org/GLM-5 model became unavailable for inference requests. Our team is investigating an issue with the underlying cluster. Customers can use Kimi K2.5 as an alternative in the meantime.
Mar 12, 10:36 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 12, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 12, 10:26 UTC
Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Switzerland, Norway, Sweden, Denmark, Portugal
Mar 9, 13:58 UTC
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