MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free Numbers and Short Codes
Identified - We are currently facing MMS delivery delays to AT&T network in the US for a subset of Toll Free Numbers and Short Codes. Our downstream partner is currently working with the carrier to resolve this issue. Updates will be provided as soon as they are available
Nov 20, 2024 - 18:05 UTC

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Mission Control Portal UI Operational
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Programmable Voice - Voice SDK Operational
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Programmable Messaging - Short Codes Degraded Performance
EMEA Operational
NORAM Degraded Performance
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Programmable Messaging - Toll Free Numbers Degraded Performance
EMEA Operational
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Degraded Performance
Partial Outage
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Maintenance
Scheduled Maintenance
Voice Services Update - London UK Nov 21, 2024 07:00-10:00 UTC
Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Posted on Nov 20, 2024 - 17:27 UTC
Voice Services Update Nov 21, 2024 09:00-12:00 UTC
Impact:
Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required:
If you encounter any issues with call connectivity or experience disruptions during or after the update, please contact Telnyx Support immediately for assistance.
Posted on Nov 20, 2024 - 14:58 UTC
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Number Orders are failing
Resolved - This incident has been resolved.
Nov 20, 19:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 17:50 UTC
Investigating - We are currently investigating this issue.
Nov 20, 17:32 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Nov 18, 15:47 UTC
Nov 19, 2024
Mission control portal login failures
Resolved - This incident has been resolved.
Nov 19, 23:21 UTC
Nov 18, 2024
Unable to access 10DLC tab on Mission Control Portal
Resolved - This incident has been resolved. The incident started at 9: 00 PM UTC and ended at 9:51 PM UTC
Nov 18, 23:51 UTC
Scheduled maintenance for Programmable Voice - Voice API
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Nov 15, 18:50 UTC
Nov 17, 2024
Wireless - delayed usage reporting
Resolved - This incident has been resolved.
Nov 17, 02:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 22:39 UTC
Update - We are continuing to work on a fix for this issue.
Nov 16, 22:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 16, 18:15 UTC
Investigating - We are currently experiencing several-hour delays in reporting SIM usage data to the portal. While data services are up, the delayed reporting will impact any Data Limits applied to SIMs and SIM groups .i.e. SIMS can currently exceed the usage value set in the data limit.

We are actively working on resolving this delay. Further updates to follow.
Nov 16, 16:13 UTC
Nov 16, 2024
Nov 15, 2024
Intermittent Wireless Connectivity Issues (US Only)
Resolved - This incident has been resolved.
Nov 15, 13:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 08:45 UTC
Update - We are currently investigating this issue and its affecting US region only.
Nov 15, 04:49 UTC
Investigating - We are currently investigating this issue.
Nov 15, 04:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 01:54 UTC
Investigating - We are currently investigating this issue.
Nov 15, 01:53 UTC
Scheduled maintenance for Programmable Voice EU/US
Completed - The scheduled maintenance has been completed.
Nov 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Nov 12, 15:21 UTC
Nov 14, 2024
Voice Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 UTC
Scheduled - Impact:
Our Telephony Engineers will perform maintenance on the Voice Services servers across all regions. This activity is not expected to cause any service disruptions.

Action Required:
If you experience any issues with call connectivity or encounter disruptions during or after the maintenance, please contact Telnyx Support immediately for assistance.
Nov 13, 14:47 UTC
Optimisation of IP routing for Wireless Public IPs
Completed - The scheduled maintenance has been completed.
Nov 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:00 UTC
Scheduled - We will be making updates to our IP routing config for Wireless Public IP to optimise for reduced latency. No impact to service is expected.
Nov 13, 13:52 UTC
Nov 13, 2024
Voice Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:40 UTC
Scheduled - Impact:
Our Telephony Engineers will be conducting maintenance on the Voice Services servers across all regions. This activity is not expected to cause any service disruptions.

Action Required:
If you experience any issues with outbound call connectivity or encounter disruptions during or after the maintenance, please contact Telnyx Support immediately for assistance.
Nov 13, 10:27 UTC
Cloud Storage us-east-1
Completed - The scheduled maintenance has been completed.
Nov 13, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:30 UTC
Scheduled - Our engineers will be performing maintenance in the us-east-1 region of Cloud Storage. This maintenance should not disrupt service.
Nov 12, 10:39 UTC
MMS delivery delays to T-Mobile Network in the US for Toll Free Numbers
Resolved - This incident has been resolved.
Nov 13, 01:21 UTC
Investigating - Possible MMS delivery delays to T-Mobile in the US for Toll Free Numbers. Our downstream partner is currently working with the carrier to resolve this issue. Updates will be provided as soon as they are available
Nov 12, 19:49 UTC
Nov 12, 2024
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Nov 12, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Nov 8, 18:22 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Nov 8, 10:37 UTC
Nov 11, 2024
Timeouts in us-east-1 cloud storage
Resolved - This incident has been resolved.
Nov 11, 18:49 UTC
Monitoring - A fix has been implemented since 13:38 UTC and we are monitoring the results.
Nov 11, 15:54 UTC
Update - We are continuing to investigate this issue.
Nov 11, 13:36 UTC
Investigating - We are currently investigating this issue.
Nov 11, 13:27 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Nov 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 11:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 11, 10:33 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
403 Access Denied errors in US-East-1
Resolved - This incident has been resolved.
Nov 8, 18:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 17:41 UTC
Investigating - We are currently investigating an issue preventing the creation of multi-part uploads, objects and new buckets.
Nov 8, 15:02 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Nov 8, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 10:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Nov 7, 20:33 UTC
Nov 7, 2024
10DLC MMS Delays
Resolved - This incident has been resolved.
Nov 7, 23:23 UTC
Update - We're currently only seeing delays towards T-Mobile.

We're continuing to work with our partners downstream to resolve the issue.
Nov 4, 22:57 UTC
Investigating - We observing some increased time to finalise MMS messages with our downstream partners.

We are engaged with our partners to resolve this issue.
Nov 4, 18:40 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Nov 7, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the Canada region.
This maintenance will not disrupt service.
Nov 6, 18:31 UTC
Voice Services Update
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled - Impact:
Our Telephony Engineers will be performing an update on the Voice Services servers across all regions.
This update is not expected to cause any service disruptions.

Action Required:
If you encounter any issues with outbound call connectivity or experience disruptions during or after the update, please contact Telnyx Support immediately for assistance.
Nov 5, 14:58 UTC
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