Wireless degradation of Services in the US
Investigating - We are facing an degradation in the Wireless service in the US.
Apr 01, 2025 - 18:50 UTC

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Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Degraded Performance
Programmable Video Operational
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Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
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Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upgradation of Core wireless component - HSS Apr 3, 2025 02:00-05:00 UTC

Dear Valued Customer,
As part of our ongoing efforts to enhance network performance and reliability, we will be conducting a Home Subscriber Server (HSS) upgradation for our IoT network.

Impact:
During this period, there may be temporary authentication delays or brief service disruptions for IoT devices. We will take all necessary measures to minimize any impact on your services.

Action Required:
No action is required on your part. Your IoT devices will reconnect automatically once the migration is complete.

If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.
Posted on Apr 01, 2025 - 19:36 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Wireless degradation of Services in the US
Resolved - This incident has been resolved.
Apr 1, 12:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 19:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 19:01 UTC
Investigating - We are facing an degradation in the Wireless service in the US.
Mar 31, 18:47 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Apr 1, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Apr 1, 10:20 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Apr 1, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice - TeXML services in the Europe/US region. This maintenance should not disrupt service.
Apr 1, 08:30 UTC
Mar 31, 2025
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 31, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 31, 09:36 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 31, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice - TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 31, 09:24 UTC
US/CA Phone numbers provisioning inconsistency
Resolved - Maintenance was completed as planned, without incident.
Mar 31, 02:32 UTC
Identified - The issue has been identified as a maintenance in the US routing provider and a fix is being implemented.
Mar 31, 00:45 UTC
Investigating - We are currently investigating this issue.
Mar 31, 00:35 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Cloud Storage Maintenance in us-east-1
Completed - The scheduled maintenance has been completed.
Mar 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 12:00 UTC
Scheduled - Cloud storage in us-east-1 will have short periods of unavailability during maintenance from 1200 UTC - 1300 UTC on Saturday 29th March
Mar 28, 20:51 UTC
Mar 28, 2025
Network packet loss affecting Telnyx SIP Proxies signaling IP addresses
Resolved - This incident has been resolved.
Mar 28, 13:37 UTC
Monitoring - A fix has been implemented as of 12:20 UTC and we observe the issue is resolved for all IPs.
Mar 28, 12:40 UTC
Update - The issue should now be resolved for the following signalling IPs:

- 192.76.120.10
- 64.16.250.10
- 185.246.41.140
- 185.246.41.141

Our team is working on a solution for all IPs.
Mar 28, 12:20 UTC
Update - Upon further checking, there is high packet loss of 10-30% between any public IP in the EMEA and APAC regions and all Telnyx IPs/regions. Public IPs in the AMER region appear unaffected.

Our engineering team continue to investigate.
Mar 28, 12:12 UTC
Update - Currently our two main US proxies 192.76.120.10 and 64.16.250.10 are experiencing packet loss. Our engineering team is actively investigating and working on a fix.
Mar 28, 11:58 UTC
Investigating - We are currently investigating this issue.
Mar 28, 11:53 UTC
Migration of Core wireless component - HSS
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 02:00 UTC
Scheduled - Dear Valued Customer,
As part of our ongoing efforts to enhance network performance and reliability, we will be conducting a Home Subscriber Server (HSS) migration for our IoT network.

Impact:
During this period, there may be temporary authentication delays or brief service disruptions for IoT devices. We will take all necessary measures to minimize any impact on your services.

Action Required:
No action is required on your part. Your IoT devices will reconnect automatically once the migration is complete.

If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.
Mar 25, 17:27 UTC
Mar 27, 2025
Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Mar 27, 15:06 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.
Mar 27, 14:56 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Mar 27, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the US region.
This maintenance will not disrupt service.
Mar 26, 18:24 UTC
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal
Mar 24, 15:19 UTC
Mar 26, 2025
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 26, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice - TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 26, 08:37 UTC
Mar 25, 2025
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Mar 24, 17:01 UTC
Voice Services Update
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions

Impact: This update is not expected to disrupt service.
Action Required: If you experience any disruptions during this maintenance window, please report them immediately to Telnyx Support.
Mar 24, 19:26 UTC
Mar 24, 2025
Migration of Core wireless component - HSS
Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 UTC
Scheduled - Dear Valued Customer,
As part of our ongoing efforts to enhance network performance and reliability, we will be conducting a Home Subscriber Server (HSS) migration for our IoT network.

Impact:
During this period, there may be temporary authentication delays or brief service disruptions for IoT devices. We will take all necessary measures to minimize any impact on your services.

Action Required:
No action is required on your part. Your IoT devices will reconnect automatically once the migration is complete.

If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.
Mar 19, 17:19 UTC
Mar 23, 2025
Wireless planned Vendor maintenance - eSIM services
Completed - The scheduled maintenance has been completed.
Mar 23, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:00 UTC
Scheduled - Our vendor is planning essential maintenance to support infrastructure updates in the Microsoft Azure environment.
During this service window, the eSIM platform may be temporarily unavailable, which could cause disruptions to eSIM services.

We recommend that customers refrain from using these services during the maintenance period, if possible.
If you experience any service issues beyond the maintenance window, please contact our support team.

Thank you for your patience and understanding as we work to improve our network.
Mar 21, 09:03 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Outbound MMS queueing
Resolved - This incident has been resolved.
Mar 21, 06:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 23:25 UTC
Investigating - We are currently investigating this issue.
Mar 19, 16:41 UTC
Mar 20, 2025
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Mar 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Mar 19, 18:10 UTC
Cloud Storage Maintenance in all regions
Completed - The scheduled maintenance has been completed.
Mar 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 UTC
Scheduled - Cloud Storage in all regions may have short periods of unavailability during maintenance from Thursday 20th March 0900 UTC - 1100 UTC
Mar 19, 18:47 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Mar 20, 07:46 UTC
Mar 19, 2025
Inference component on home page is off
Resolved - This incident has been resolved.
Mar 19, 21:46 UTC
Investigating - We are currently investigating this issue.
Mar 19, 16:18 UTC
Intermittent Inbound call termination issue resulting in 408 Timeout issue
Resolved - This incident has been resolved.
Mar 19, 21:18 UTC
voice-sdk-proxy outage
Resolved - This incident has been resolved.
Mar 19, 21:16 UTC
Investigating - We are currently investigating this issue.
Mar 19, 17:59 UTC
Cloud Storage Maintenance in us-west-1
Completed - Maintenance was completed as planned, without incident.
Mar 19, 18:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:00 UTC
Scheduled - Cloud storage in us-west-1 will have short periods of unavailability during maintenance from Thursday 20th March 1100 UTC - Friday 21st March 0900 UTC
Mar 12, 19:39 UTC
Cloud storage in us-east-1 is non-responsive
Resolved - This incident has been resolved.
Mar 19, 18:30 UTC
Update - We are continuing to investigate this issue.
Mar 19, 18:30 UTC
Investigating - Temporary outage of cloud storage services in us-east-1.
Mar 19, 18:08 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Mar 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the US region.
This maintenance will not disrupt service.
Mar 18, 17:30 UTC
Cloud Storage Maintenance in us-central-1
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 UTC
Scheduled - Cloud storage in us-central-1 will have short periods of unavailability during maintenance from Wednesday 19th March 0900 UTC - Thursday 20th March 1100 UTC
Mar 12, 19:37 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Mar 19, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Mar 19, 08:50 UTC
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