Partial outage in us-west-1
Investigating - We are currently investigating this issue.
Dec 06, 2024 - 09:27 UTC

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance for Programmable Voice API - in EU/US Dec 12, 2024 09:30-11:30 UTC
Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Posted on Dec 11, 2024 - 10:28 UTC
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024
Intermittent Disruption to Wireless Services
Resolved - This incident has been resolved.
Dec 11, 23:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 22:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 14:23 UTC
Investigating - We are currently investigating this issue.
Dec 11, 13:01 UTC
Prog. Voice and Fax. Intermittent outbound call/fax failures in Ashburn & San Jose Anchorsites.
Resolved - The issue started at about 8pm UTC and continued until 10pm UTC.

The incident is now resolved.
Dec 11, 22:03 UTC
Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 UTC
Scheduled - We will be conducting maintenance on the Telnyx Wireless to upgrade network links with partners. There is the possibility of data sessions experiencing intermittent connectivity during this time. All effort will be made to minimise any disruption.
Dec 9, 13:54 UTC
Wireless Public IP feature facing degradation
Resolved - This incident has been resolved.
Dec 11, 02:22 UTC
Investigating - We are currently investigating this issue.
Dec 11, 01:44 UTC
Issues provisioning phone numbers for emergency services
Resolved - This incident has been resolved.
Dec 11, 01:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 00:26 UTC
Investigating - We are currently investigating this issue.
Dec 10, 23:53 UTC
Dec 10, 2024
Scheduled SIP Trunking Signaling Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 9, 17:50 UTC
Dec 9, 2024
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Dec 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Dec 9, 11:16 UTC
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Dec 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 9, 09:29 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Dec 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Dec 6, 12:10 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Dec 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Dec 5, 16:01 UTC
Dec 5, 2024
Errors in sending network auto-reply over TollFree SMS
Resolved - This incident has been resolved.
Dec 5, 23:50 UTC
Update - The issue has been identified and a fix is being implemented.
Dec 5, 23:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 23:39 UTC
Investigating - We are currently investigating this issue.
Dec 5, 23:22 UTC
SMS/MMS Webhook Delivery Outage
Resolved - Telnyx Messaging experienced a SMS/MMS webhook delivery outage between 2024-12-05 22:31 and 2024-12-05 23:05 (UTC).
This incident is being investigated.
Dec 5, 22:31 UTC
Delayed configuration changes for London/Ashburn sites
Resolved - This incident has been resolved.
Dec 5, 17:33 UTC
Monitoring - We have identified an issue impacting portal, API and porting changes using the London and Ashburn sites which led to delays.

This problem has now been mitigated and we are monitoring the results.
Dec 4, 15:49 UTC
Dec 4, 2024
eSIM service disruption
Resolved - This incident has been resolved.
Dec 4, 20:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 18:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 4, 18:43 UTC
Investigating - We are currently investigating this issue.
Dec 4, 18:25 UTC
Potential Black Friday and Cyber Monday Messaging Delays (North America)
Resolved - This incident has been resolved.
Dec 4, 13:54 UTC
Monitoring - With the anticipated surge in traffic on mobile communication networks, North American carrier networks may face potential congestion during the Black Friday and Cyber Monday period. This could result in occasional delays in SMS and MMS message delivery for customers.
Nov 29, 16:01 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Dec 4, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Dec 3, 08:28 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Dec 2, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Nov 29, 08:26 UTC
Dec 1, 2024
Interruptive Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 14:00 UTC
Scheduled - We will be performing a controlled restart of one our core network nodes in the US as part of regular maintenance on our infrastructure. This will disrupt some data traffic for sessions originating in the US. This interruption is expected to last no more than 10 minutes during the maintenace window.
Nov 26, 17:19 UTC
Nov 30, 2024

No incidents reported.

Nov 29, 2024
Scheduled Maintenance: Voice Service Update
Completed - The scheduled maintenance has been completed.
Nov 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - Impact:
Our Telephony Engineers will perform maintenance on the Voice Services servers across all regions. This activity is not expected to cause any service disruptions.

Action Required:
If you experience any issues with the call recording feature or see invalid calls when using SIP Refer during or after this maintenance, please contact the Telnyx Support immediately for assistance.
Nov 28, 17:09 UTC
Nov 28, 2024
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Nov 22, 14:53 UTC
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