Push notifications on Android is not working properly
Investigating - We are currently investigating this issue.
Jun 10, 2025 - 13:44 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Number Search and Ordering Maintenance Jun 12, 2025 06:00-07:00 UTC

Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal
Posted on Jun 10, 2025 - 13:23 UTC
Jun 10, 2025
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Jun 6, 16:14 UTC
Jun 9, 2025
Telnyx Cloud Storage us-east-1 Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 09:00 UTC
Scheduled - Due to scheduled maintenance, read/write operations on Telnyx Cloud Storage buckets in us-east-1 region might be intermittently unavailable. This applies only to the buckets stored in us-east-1.
Jun 4, 17:04 UTC
Storage and AI Assistant Issues
Resolved - This incident has been resolved.
Jun 9, 10:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 09:53 UTC
Update - AI assistant calling is restored. Transcription is restored. Gather using AI is restored.
Storage us-central-1 is still unavailable.
Jun 8, 15:21 UTC
Update - AI Assistant API and Calling is are restored.
Jun 8, 14:50 UTC
Update - Storage: us-central-1 unavailable
AI assistant API and calling unavailable
Call Control API: AI transcription unavailable
TeXML: Gather using AI unavailable
Jun 8, 14:23 UTC
Identified - Telnyx Storage us-central-1 unavailable
AI Assistant API and calling unavailable
Jun 8, 14:20 UTC
Jun 8, 2025
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Data Connectivity Issues When Roaming via IMSI1
Resolved - This incident has been resolved.
Jun 6, 14:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 21:16 UTC
Identified - We have identified that the data connectivity issue is isolated to the Telus network in Canada when roaming via IMSI1.

Recommended Action:
Users are advised to manually switch their devices to an alternative available network, such as Bell, Rogers, or SaskTel, where data services are working as expected.
May 30, 19:54 UTC
Investigating - We are currently investigating this issue.
May 30, 16:25 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Jun 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:20 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Jun 6, 08:08 UTC
Jun 5, 2025

No incidents reported.

Jun 4, 2025
European Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 UTC
Update - Enter scheduled maintenance deatils here.
May 27, 12:52 UTC
Scheduled - We will be optimising the core IP network infrastructure at our Frankfurt PoP. This may result in a brief (up to 5 minutes) disconnection of active Wireless data sessions. Sessions are expected to re-establish automatically.
May 27, 10:56 UTC
Jun 3, 2025
EU site - Wireguard Maintenance
Completed - Maintenance was completed as planned, without incident.
Jun 3, 11:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 UTC
Scheduled - We will be performing upgrades of our Wireguard infrastructure in EU to support continued growth and improve stability.
Customers using the Cloud VPN feature including those using Private GWs for Wireless will experience upto a 5 minute drop in the Wireguard connection.
May 29, 13:44 UTC
Scheduled maintenance for Programmable Voice - Voice API/Media Streaming/TeXML in EU/US
Completed - The scheduled maintenance has been completed.
Jun 3, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:40 UTC
Update - Our Telephony Engineers will perform maintenance on our Programmable Voice, TeXML and Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Jun 3, 07:37 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Jun 3, 07:32 UTC
Jun 2, 2025
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Jun 2, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 13:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
May 30, 11:39 UTC
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Wireless Core Upgrades
Completed - The scheduled maintenance has been completed.
May 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 02:00 UTC
Scheduled - As part of our ongoing efforts to enhance network performance and reliability, we will be performing a software upgrade of key wireless components

Impact:
During this period, there may be temporary authentication delays or brief service disruptions for devices. We will take all necessary measures to minimize any impact on your services.

Action Required:
No action is required on your part. Your devices will reconnect automatically once the migration is complete.

If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.
May 28, 19:43 UTC
May 29, 2025
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
May 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 15:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
May 28, 12:33 UTC
Cloud Storage Degradation in us-east-1
Postmortem - Read details
May 29, 19:29 UTC
Resolved - This incident has been resolved.
May 29, 18:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 17:34 UTC
Update - Cloud Storage us-east-1 temporarily unavailable for bucket creation. We're actively investigating the issue.
May 29, 16:58 UTC
Investigating - We are currently investigating this issue.
May 29, 16:56 UTC
US site - Wireguard Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 UTC
Scheduled - We will be performing upgrades of our Wireguard infrastructure to support continued growth and improve stability. Customers using the Cloud VPN feature including those using Private GWs for Wireless will experience upto a 5 minute drop in the Wireguard connection.
May 27, 10:17 UTC
Delays in eSIM activation for wireless product
Resolved - This incident has been resolved.
May 29, 11:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 19:25 UTC
Update - We are continuing to investigate this issue.
May 28, 18:00 UTC
Investigating - We are currently investigating this issue.
May 28, 17:57 UTC
Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:01 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal
May 27, 14:20 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
May 29, 10:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:25 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 29, 07:24 UTC
Scheduled maintenance for Media Streaming services in EU/US
Completed - The scheduled maintenance has been completed.
May 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
May 29, 06:50 UTC
May 28, 2025
Wireless - Partial outage on Comfone GTP Proxy
Resolved - This incident has been resolved.
May 28, 19:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 04:50 UTC
Investigating - We are currently investigating this issue.
May 27, 22:17 UTC
Network bandwidth issue affecting Denver (DE1) site
Resolved - Calls anchored in Denver (DE1) site were affected. Symptoms: audio quality issues and/or call drops.

Start: 16:10 UTC
End: 16:15 UTC

This incident has been resolved.
May 28, 16:55 UTC
Partner Maintenance Wireless - US only
Completed - The scheduled maintenance has been completed.
May 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 03:30 UTC
Scheduled - Our Primary connectivity partner in the US will be performing maintenance on their redundant IP core routers. Only one node wll be impacted at a time, so the impact will be limited to a maximum 30s-second disruption to data sessions during the window.
May 22, 14:07 UTC
May 27, 2025
Wireless Outage - Data connectivity affecting Frankfurt & Sydney Sites
Resolved - This incident has been resolved.
May 27, 19:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 01:33 UTC
Investigating - We are currently investigating this issue.
May 25, 03:54 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
May 27, 10:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:20 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 27, 07:19 UTC
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