All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Chennai, India Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
Qwen/Qwen3-235B-A22B Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Documents Operational
API Gateway Operational
Platform Operational
API Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025
Telnyx API Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 UTC
Scheduled - The API Gateway will undergo scheduled maintenance during this window. Services will remain available, and we do not expect any disruption to customer traffic.
Aug 25, 19:28 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Sep 1, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 09:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Sep 1, 07:44 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Sep 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Sep 1, 07:45 UTC
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Upcoming scheduled maintenance notice - CA Region
Completed - The scheduled maintenance has been completed.
Aug 28, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers. This maintenance will not disrupt service.
Our TLS certificate for our SIP proxy server at sip.telnyx.ca (192.76.120.31 and 64.16.250.13) will be changed during this deployment. In addition, the certificate chain is being changed (the intermediate certificate is being changed).

For the vast majority of customers, no change will be necessary and the change will be seamless.
However, if you use an SBC (or other appliance) AND have our current certificate (or the current intermediate certificate) loaded into it, then you may need to add the new certificate. This also may apply to some customers who load certificates into desk phones (Poly, for example). The new server certificate is available for download from this (non-Telnyx) website (the PEM link).
- https://crt.sh/?id=20308288289

The topmost intermediate certificate is available for download here (the PEM link).
- https://crt.sh/?id=11405654893
Our new server certificate has these details.
- Serial Number: 1d:84:87:69:c0:c4:c2:91:3c:48:ac:92:04:02:6c:38
- Issuer: C=GB, O=Sectigo Limited, CN=Sectigo Public Server Authentication CA DV R36
- SHA1 Fingerprint=33:33:81:CB:E3:1C:AD:87:8A:19:F0:D5:89:0C:B5:EE:3E:7F:88:CD
Aug 21, 10:23 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Aug 28, 07:27 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Aug 28, 07:26 UTC
Aug 27, 2025
Issues w/ Provisioning eSIMs
Resolved - This incident has been resolved.
Aug 27, 21:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 20:42 UTC
Investigating - We are currently investigating this issue.
Aug 27, 17:17 UTC
Data connectivity issues on IMSI1 + Private PGWs w/ Fixed/Static IPs
Resolved - This incident has been resolved.
Aug 27, 17:22 UTC
Update - We are currently investigating this issue.
Aug 23, 04:05 UTC
Investigating - We are currently investigating this issue.
Aug 22, 04:00 UTC
Upcoming scheduled maintenance notice - AU Region
Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers. This maintenance will not disrupt service.
Our TLS certificate for our SIP proxy server at sip.telnyx.com.au (103.115.244.145 and 103.115.244.146) will be changed during this deployment. In addition, the certificate chain is being changed (the intermediate certificate is being changed).

For the vast majority of customers, no change will be necessary and the change will be seamless.
However, if you use an SBC (or other appliance) AND have our current certificate (or the current intermediate certificate) loaded into it, then you may need to add the new certificate. This also may apply to some customers who load certificates into desk phones (Poly, for example). The new server certificate is available for download from this (non-Telnyx) website (the PEM link).
- https://crt.sh/?id=20307993819

The topmost intermediate certificate is available for download here (the PEM link).
- https://crt.sh/?id=11405654893
Our new server certificate has these details.
- Serial Number: 78:31:33:eb:f0:94:71:2c:e0:64:79:72:09:12:e1:f1
- Issuer: C=GB, O=Sectigo Limited, CN=Sectigo Public Server Authentication CA DV R36
- SHA1 Fingerprint=21:B6:EF:4F:CA:D5:35:D7:54:93:F1:85:32:A6:63:7B:CA:20:0D:EC
Aug 20, 21:39 UTC
Aug 26, 2025
Scheduled maintenance for Media Streaming EU/US
Completed - The scheduled maintenance has been completed.
Aug 26, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.
Aug 25, 16:31 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Aug 26, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Aug 25, 16:30 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:01 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
Aug 25, 16:32 UTC
Voice API command 5XX and call recovery events
Resolved - This incident has been resolved.
Aug 26, 09:48 UTC
Monitoring - We experienced network issues within one of our sites near 15:42 UTC which caused call recovery events, alongside Voice API commands to fail with 5XX responses. The record_start command was particularly affected in this scenario.

We are currently monitoring the status.
Aug 21, 16:37 UTC
Network packet loss issues in US sites
Resolved - This incident has been resolved. Network packet loss issues affected multiple services and products between 15:17 and 15:52 UTC on August 14th.
Aug 26, 07:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 15:55 UTC
Investigating - We are observing network packet loss issues in US sites. We are currently investigating this issue.
Aug 14, 15:48 UTC
Aug 25, 2025
Qwen/Qwen3-235B-A22B Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Aug 25, 20:03 UTC
Investigating - Chat completion requests for Qwen/Qwen3-235B-A22B model are not responding.
Aug 25, 19:48 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025
Aug 22, 2025
Issues displaying 10DLC brands on the portal
Resolved - This incident has been resolved.
Aug 22, 09:22 UTC
Investigating - The Campaign Registry is currently experiencing issues which is resulting in brands not displaying correctly on the Mission Control portal.

They are investigating this issue, please note that the brands are still active and have not been removed.
Aug 21, 15:31 UTC
Bringup a new Wireless partner in Australia
Completed - The scheduled maintenance has been completed.
Aug 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 UTC
Scheduled - As part of our ongoing efforts to enhance latency and resilience in our wireless infrastructure, we will be conducting a testing phase involving the onboarding of a new network partner in Australia.

🛠️ Purpose
This maintenance is aimed at validating connectivity and performance improvements through the integration of the new partner, with a focus on optimizing regional traffic handling.

📅 Maintenance Details

Activity: Partner onboarding test – Australia region

Expected Impact: No impact to existing customer sessions or services is anticipated.

Rollback Plan: All changes introduced during this phase will be fully reverted at the conclusion of the scheduled maintenance window in case we see issues.

📞 Support
Should any issues persist beyond the maintenance window, please don’t hesitate to reach out to our 24/7 support team for immediate assistance.
Aug 21, 07:26 UTC
Failed calls due to unresponsive Toronto Anchorsite
Resolved - This incident has been resolved.
Aug 22, 02:23 UTC
Monitoring - The issue happened between August 20, 21:13UTC and August 21, 1:03UTC.
Aug 21, 01:30 UTC
Network packet loss on DA1 site
Resolved - This incident has been resolved.
Aug 22, 02:21 UTC
Investigating - We are currently investigating this issue.
Aug 20, 13:16 UTC
Aug 21, 2025
Wireless components upgrades in Chicago
Completed - The scheduled maintenance has been completed.
Aug 21, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:00 UTC
Scheduled - Dear Team,

We will be performing a wireless component upgrade at our Chicago site to enhance system observability.

Expected Impact: No disruption to active user sessions and no disconnections are anticipated.

Our 24/7 support team will be available during and after the maintenance to address any issues.

Thank you for your understanding and cooperation.
Aug 20, 16:13 UTC
Data Connectivity Issues on IMSI1
Resolved - This incident has been resolved.
Aug 21, 13:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 00:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 19, 23:20 UTC
Investigating - We are currently investigating this issue.
Aug 19, 22:27 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Aug 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 UTC
Update - Enter scheduled maintenance deatils here.
Aug 18, 14:41 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Aug 18, 14:07 UTC
Aug 20, 2025
Qwen/Qwen3-235B-A22B Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Aug 20, 13:28 UTC
Investigating - Chat completion requests for Qwen/Qwen3-235B-A22B model are not responding.
Aug 20, 13:18 UTC
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