DTMF Issue with Subset of DIDs - Inbound Calls Only Affected

Incident Report for Telnyx

Resolved

This incident has been resolved.

Posted Aug 23, 2019 - 14:57 UTC

Monitoring

We received word from the offending upstream carrier that the issue is now resolved. We've carried out tests and confirmed that DTMF is working as expected.

We're continuing to monitor and we apologize for any inconvenience experienced during this time

Posted Aug 23, 2019 - 14:05 UTC

Identified

One of our upstream carriers is currently experiencing issues with passing DTMF tones with inbound calls. They are currently working on restoring services and we'll have an update as soon as possible.

Please note that this only affects a subset of Telnyx DIDs.

Please reach out to Telnyx Support if you feel your DID is affected and we'll confirm if that's the case

Posted Aug 23, 2019 - 13:50 UTC