Telnyx Status

All Systems Operational

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony System Operational

Messaging Operational

Call Control Operational

Mission Control API Operational

East Region Operational

Central Region Operational

West Region Operational

CNAM API Operational

Central Region Operational

West Region Operational

LRN Lookup API Operational

East Region Operational

Central Region Operational

Switch Data API Operational

East Region Operational

Central Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Mission Control API Response Time

Fetching

CNAM API Response Times

Fetching

LRN Lookup API Response Times

Fetching

Switch Data API Response Times

Fetching

Past Incidents

Jul 17, 2019

No incidents reported today.

Jul 16, 2019

Degraded Audio

Resolved - This incident has been resolved.
Jul 16, 13:01 CDT

Monitoring - Audio quality has returned to its normal state. We have taken the offending vendor out of route and are now monitoring traffic.
Jul 16, 12:14 CDT

Identified - We believe we have identified a vendor that is causing packet loss. We are in the process of confirming this, while also diverting all traffic away from this vendor.
Jul 16, 11:11 CDT

Update - We are continuing to investigate this issue.
Jul 16, 10:27 CDT

Investigating - We are currently investigating degraded audio quality issues. More updates to come shortly.
Jul 16, 09:47 CDT

Jul 15, 2019

Intermittent issues with LRN lookups in West and East sites

Resolved - We determined through our troubleshooting that this was not impacting to customers who utilize this service.
Jul 15, 13:28 CDT

Investigating - We are currently investigating the root cause. Updates to come.
Jul 15, 13:18 CDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

9-1-1 Routing Issue

Resolved - 9-1-1 Routing issues are resolved
Jul 12, 14:45 CDT

Monitoring - The issue affecting 9-1-1 call routing has been corrected by the upstream carrier and is now being monitored.
Jul 12, 13:13 CDT

Identified - Our upstream provider has identified the issue and are working diligently to restore service to any affected customers.
Jul 12, 12:39 CDT

Investigating - Our upstream 9-1-1 service provider is investigating issues with emergency call routing. As of right now, this does not appear to be a widespread issue. We will provide updates as soon as they become available.
Jul 12, 12:09 CDT

Redundancy Testing

Completed - The scheduled maintenance has been completed.
Jul 12, 06:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 CDT

Scheduled - The Telnyx team is continually working to ensure full redundancy of key services across diverse cloud providers and regions. We will be testing our redundancy by disconnecting our GCP link at 6AM CT for 5 minutes.

We expect there to be no impact to Voice, Messaging, Call Control, or Data services. There is a small possibility of partial unavailability of our Mission Control API for up to 10 minutes.
Jul 1, 16:04 CDT

Jul 11, 2019

No incidents reported.

Jul 10, 2019

High-Volume Outbound Voice Traffic Down

Resolved - This incident has been resolved.
Jul 10, 11:04 CDT

Monitoring - As of 15:25 UTC all services were restored and we're currently monitoring all traffic.

Please reach out to NOC if you have any questions and we'd be more than happy to help.

Best,
Alex
Jul 10, 10:37 CDT

Investigating - High Volume traffic is down as of 14:46 UTC today. This affects all customers pointing outbound voice traffic to siphv.telnyx.com or who have high-volume outbound voice traffic. We currently have all hands on deck trying to restore this service.

We apologize for any inconvenience experienced during this time and we'll have updates shortly. Please reach out to our Support team if you have any questions

Best,
Telnyx
Jul 10, 10:29 CDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.