All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control API ? Operational
East Region   Operational
Central Region   Operational
West Region   Operational
CNAM API Operational
Central Region   ? Operational
West Region   Operational
LRN Lookup API ? Operational
East Region   Operational
Central Region   Operational
Switch Data API Operational
East Region   ? Operational
Central Region   Operational
Telephony System   Operational
Messaging   Operational
Call Control   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - After working live with the upstream carrier, they identified the root cause of the issue and it was rectified at 10:56am CST. We are continuing to monitor the systems and call quality. We've requested a full RFI, and we'll provide additional details here once available.

If you continue to experience any audio issues with inbound calls or any other issues please reach out to our Support team at support@telnyx.com, Live Chat or +1.888.980.9750 immediately.

Best,
Telnyx
Jan 15, 12:11 CST
Update - We are continuing to investigate this issue.
Jan 15, 10:28 CST
Investigating - We've received several complaints of poor audio for some inbound calls which seem to be isolated with a single upstream peer carrier. We're currently looking on resolving the issue and we will have updates as soon as possible.
Jan 15, 10:21 CST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
Resolved - All Telnyx systems are stable and we are continuing to closely monitor the situation. A detailed post mortem will be provided following a full investigation.
Jan 9, 13:10 CST
Monitoring - Services have been restored, and we are continuing to monitor the network. We will post an update here if issues come back.
Jan 9, 11:10 CST
Update - UPDATE - Identified:
We have identified the root cause of the network issues and are still actively working on the resolution. The following services are currently intermittently impacted:

VOICE: The network issues are primarily impacting call connectivity with Connections using User/Pass (Credential) auth. UPDATE: We received a few reports of IP connections experiencing connectivity and quality issues; while this isn't widespread for all IP connections, we're investigating and will follow up directly with those who reported IP-connection issues. We will post updates here as we learn more.

MESSAGING: Sending outbound messages is blocked from time-to-time. Any messages blocked from being sent by Telnyx are not billed.

CALL CONTROL: Decreased rate of successfully delivered webhooks.

WEBSITE AND PORTAL ACCESS: Users unable to access www.telnyx.com / portal.telnyx.com / other telnyx.com pages
Jan 9, 11:01 CST
Identified - We have identified the cause of the network issues and are actively working on the resolution. The following services are currently affected:

VOICE: The network issues are impacting customers with Connections using User/Pass (Credential) auth. FQDN and IP auth connections are not impacted.

MESSAGING: Sending outbound messages is intermittently blocked. Any messages blocked from being sent by Telnyx are not billed.

CALL CONTROL: Decreased rate of successfully delivered webhooks.

WEBSITE AND PORTAL ACCESS: Intermittent periods of time where users cannot access www.telnyx.com / portal.telnyx.com / other telnyx.com pages
Jan 9, 10:28 CST
Investigating - We are experiencing network issues affecting multiple systems. We're investigating and will provide more details shortly.
Jan 9, 09:58 CST
Jan 8, 2019
Resolved - The network issues have been resolved.
Jan 8, 22:40 CST
Update - The network issues are resolved, and services are operational. We continue to monitor the situation.
Jan 8, 19:27 CST
Monitoring - We have identified network issues and are currently monitoring. Updates will be provided as we have them.
Jan 8, 19:12 CST
Resolved - All Telnyx systems have been stable for over an hour now; we are continuing to closely monitor. Please note, some API updates are still processing, and we expect those all to clear shortly.

Below is a quick summary of the impacted services from time-to-time this morning. Exact timelines and additional details will be forthcoming:

*Messaging*
---Intermittent few minutes where we wouldn't accept messages - we send failure responses, prompting a retry. The Messaging services caught up a few minutes thereafter.

*Voice*
---User/pass registration for Credential Connections (didn't impact IP-based or FQDN connection)

*Call Control*
---Decreased rate of successfully delivered webhooks

*Website Access*
---Periods where customers couldn't access www.telnyx.com / other telnyx.com pages
Jan 8, 12:17 CST
Update - We are continuing to monitor for additional issues.
Jan 8, 11:06 CST
Update - We are experiencing network issues affecting multiple systems. We're investigating and will provide more details shortly.
Jan 8, 10:31 CST
Update - We are experiencing network issues affecting multiple systems. We're investigating and will provide more details shortly.
Jan 8, 10:07 CST
Update - We are continuing to monitor for any further issues.
Jan 8, 07:13 CST
Monitoring - At 12:08 PM UTC it was identified that calls and access to the Mission Control portal were having connectivity issues. It was identified as a network issue and our networking team began to investigate.

As of 12:35 PM UTC, the identified network issue was alleviated and the outage resolved.

Our networking team is working to identify the root cause and implement measures to help prevent future incidents of this nature.

Our NOC team continue to monitor the situation at this time and a detailed post mortem will be provided following a full investigation.
Jan 8, 06:55 CST
Identified - We have identified possible issues with our network and are currently investigating. As of right now, this does not appear to be a widespread issue. We will provide updates shortly.
Jan 8, 06:46 CST
Jan 7, 2019
Postmortem - Read details
Jan 9, 15:30 CST
Resolved - Issues with Call Control webhook delivery were reported, and we are currently investigating. As of right now, this issue has subsided, but potentially impacted customer applications from Sunday around 07:00 UTC until Monday around 19:00 UTC. During this time, webhooks were delivered intermittently to customer applications.
Jan 7, 14:24 CST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.