All Systems Operational

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony SIP Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Telephony Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Other Telephony Systems Operational
Messaging Operational
Call Control Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
CNAM API Operational
Central Region ? Operational
West Region Operational
LRN Lookup API ? Operational
East Region Operational
Central Region Operational
Switch Data API Operational
East Region ? Operational
Central Region Operational
Intercom Intercom Web Application Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mission Control API Response Time ?
Fetching
CNAM API Response Times
Fetching
LRN Lookup API Response Times
Fetching
Switch Data API Response Times
Fetching
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020
Resolved - Our networking team have been monitoring our Sydney, Australian PoP closely and do not see any further networking concerns at this time.

Some users, with calls anchored in this region, may have experienced audio issues between the following times.

Start time : 16 : 42 : 15 PM UTC
End Time : 16 : 45 : 00 PM UTC

Start time : 16 : 51 : 15 PM UTC
End Time : 16 : 59 : 00 PM UTC

The network has been stable since 17:00 PM UTC and our telephony team have put Sydney back in route to handle calls.
Jan 24, 14:26 CST
Investigating - As of 17:00 PM UTC - Our engineers have detected a networking issue in our Sydney, Australian servers and are investigating the root cause.

The establishment of calls sent to sip.telnyx.com.au are not impacted at this time.

As a precaution, our telephony team have removed Sydney from route. This may result in increased latency only on media for calls that were anchored in this region.

We will continue to update our status page when more information is available.
Jan 24, 11:24 CST
Resolved - Our telephony engineers have continued to monitor and confirm outbound call completion to sip.telnyx.com has been stable since 16:20 PM UTC.

A root cause is still being determined at this time. We will update this status page when that information becomes available.
Jan 24, 13:58 CST
Identified - We are aware of potential intermittent delays affecting voice calls to sip.telnyx.com which started at approximately 16:00 UTC today. A change was made at 16:20 UTC to help mitigate the issue.

Calls are completing normally now. Our telephony engineers are continuing to investigate the root cause.
At this time, we're continuing to monitor traffic to ensure stability.
Jan 24, 10:30 CST
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Intercom is currently back online.
Jan 17, 09:40 CST
Identified - We've notified our third party provider, intercom, of the unavailability of their chat application running on telnyx.com and portal.telnyx.com

Please contact support@telnyx.com, sales@telnyx.com or porting@telnyx.com for any queries.
Jan 17, 09:19 CST
Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 16:35 CST
Identified - Our engineers are currently working on resolving an issue that is causing all SIM Cards to appear to be inactive in the portal. Users are also currently unable to update their SIM Card configuration. The cards themselves are still active. We will provide updates shortly.
Jan 16, 13:39 CST
Jan 15, 2020
Resolved - Thank you for your continued patience.

Our engineers have resolved the intermittent sign up to our Mission Control Portal. You should now have no difficulty when attempting to sign up via any of our sign up links.
Jan 15, 11:16 CST
Identified - We've identified a case where some referral links, that lead to our sign up page, are resulting in an error, when attempting to sign up.

Users may come across some difficulty signing up with certain sign up links.

Our engineers are investigating as we speak and we hope to have the issue resolved shortly.

Should you wish to sign up, you can visit telnyx.com and click the sign up button on the top right.

Visiting the sign up link directly ( https://telnyx.com/sign-up ) may also result in an error, so the above method is preferred for now.
Jan 15, 10:27 CST
Jan 14, 2020

No incidents reported.

Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:30 CST
Scheduled - Our Telephony Engineers will be performing maintenance on the Telephony Engine in US-West. This maintenance will not disrupt service, however you may notice re-registration of your devices during the maintenance, as our primary SIP proxy is replaced temporarily by our secondary SIP proxy.
Jan 9, 12:19 CST