Voice Services Update - All Regions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 2025 - 05:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Jul 18, 2025 05:00 - Jul 22, 2025 15:00 UTC

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Under Maintenance
Chicago, IL Under Maintenance
Ashburn, VA Under Maintenance
San Jose, CA Under Maintenance
London, UK Under Maintenance
Amsterdam, Netherlands Under Maintenance
Sydney, Australia Under Maintenance
Frankfurt, Germany Under Maintenance
Toronto, Canada Under Maintenance
Chennai, India Under Maintenance
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Cloud VPN Operational
Documents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025

Unresolved incident: Voice Services Update - All Regions.

Jul 17, 2025
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Jul 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Jul 17, 10:57 UTC
Jul 16, 2025
Voice Services Update
Completed - The scheduled maintenance has been completed.
Jul 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 UTC
Scheduled - Impact
Our telephony engineers will be performing maintenance on the voice services servers across all regions.
This update is not expected to cause any disruptions.

Action Required
If you encounter any issues with outbound calls connectivity or experience disruptions during or after the update, please contact Telnyx support immediately for assistance.
Jul 15, 17:49 UTC
Degradation of Wireless Services in Frankfurt
Resolved - This incident has been resolved.
Jul 16, 11:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 22:40 UTC
Update - We are currently investigating this issue.
Jul 15, 21:41 UTC
Investigating - We are currently investigating this issue.
Jul 15, 21:35 UTC
Jul 15, 2025
Jul 14, 2025
Intermittent SIP Trunking - Canada Voice Calls - Incident -
Resolved - 15:15 UTC - Incident identified
18:21 UTC - Incident Resolved
Jul 14, 18:21 UTC
Intermittent Failures in SIP and Programmable Voice calls
Resolved - This happened between 0:00 and 0:31 UTC. This had been mitigated and is under Monitoring.
Jul 14, 00:00 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Jul 12, 22:55 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Jul 12, 22:45 UTC
Jul 11, 2025
Issues with our KYC verification system for new customers trying to verify.
Resolved - This incident has been resolved.
Jul 11, 16:54 UTC
Investigating - We are currently investigating this issue.
Jul 11, 16:41 UTC
Wireless Service Degradation
Resolved - This incident has been resolved.
Jul 11, 16:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 15:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 15:29 UTC
Investigating - We are currently investigating this issue.
Jul 11, 14:26 UTC
Jul 10, 2025
Issues with outbound calls when using Tech Prefixes
Resolved - We had an issue when placing outbound calls while using a tech prefix. The outage started at 20:18 UTC and was resolved at 21:16 UTC.
Jul 10, 20:45 UTC
Investigating - We are currently investigating this issue.
Jul 10, 20:40 UTC
Wireless Maintenenace to turn-up new link
Completed - The scheduled maintenance has been completed.
Jul 10, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 14:36 UTC
Scheduled - The Telnyx IP core team will be turning up a new external partner link for Wireless traffic at our Amsterdam PoP. No impact on services is expected.
Jul 8, 14:35 UTC
AWS Instance reboot in US
Completed - The scheduled maintenance has been completed.
Jul 10, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 UTC
Scheduled - We are required to restart an AWS instance in the US. As part of this, all the IMSI1 traffic originating in the US would be impacted during the maintenance. However, no action is required from the customers; the IoT SIMs would re-connect after the successful reboot.
Jul 8, 14:29 UTC
Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Jul 10, 07:28 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.
Jul 10, 07:13 UTC
Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal
Jul 3, 21:11 UTC
Jul 9, 2025
Outbound messaging errors
Resolved - This incident has been resolved.
Jul 9, 13:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 19:10 UTC
Investigating - We are currently investigating this issue.
Jul 8, 19:00 UTC
CDR & Kafka Stuck
Resolved - This incident has been resolved.
Jul 9, 09:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 19:25 UTC
Investigating - We are currently investigating this issue.
Jul 8, 10:50 UTC
Jul 8, 2025
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
Jul 8, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
Jul 8, 10:26 UTC
Jul 7, 2025
Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Jul 7, 13:32 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.
Jul 7, 12:52 UTC
Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
Jul 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.
Jul 7, 07:58 UTC
Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected
Resolved - This incident has been resolved.
Jul 7, 00:23 UTC
Investigating - Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.
Jul 7, 00:08 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Jul 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 04:00 UTC
Update - Enter scheduled maintenance deatils here.
Jul 3, 17:00 UTC
Update - Enter scheduled maintenance deatils here.
Jul 3, 16:57 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Jul 2, 19:40 UTC
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