Telnyx Status

All Systems Operational

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Telephony System Operational

Messaging Operational

Call Control Operational

Mission Control API Operational

East Region Operational

Central Region Operational

West Region Operational

CNAM API Operational

Central Region Operational

West Region Operational

LRN Lookup API Operational

East Region Operational

Central Region Operational

Switch Data API Operational

East Region Operational

Central Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Mission Control API Response Time

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CNAM API Response Times

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LRN Lookup API Response Times

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Switch Data API Response Times

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Past Incidents

Oct 17, 2019

No incidents reported today.

Oct 16, 2019

Audio Issues from the Public Internet

Resolved - We have not received anymore reports since 18:00 PM UTC. The public internet issue has since subsided.

Please reach out to Telnyx Support if you continue witness audio quality issues.
Oct 16, 13:53 CDT

Monitoring - We continue to monitor the situation for further feedback.
Oct 16, 12:00 CDT

Identified - Telnyx has received several reports of customers facing audio issues since 16:50 PM UTC.

Our telephony and networking team have checked their respective services and do not see any packet loss or degradation occurring on the Telnyx network at this time.

It has come to our attention that there is a widespread outage on the public internet which is attributing to the audio issues at present.

We continue to monitor the situation for further feedback.
Oct 16, 11:56 CDT

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

Call Forwarding Feature - Portal & API

Resolved - Our engineers have since made changes to resolve the call forwarding issue - 13:40 PM UTC. You should now be able to update your DID's to have call forwarding via the mission control portal and through our API.
Oct 10, 08:44 CDT

Investigating - We have identified an issue with enabling call forwarding on customers DID's. Our engineers are actively investigating the issue at this time. This does not effect numbers which currently have call forwarding already enabled.

We will continue to provide updates and thank you for your patience.
Oct 10, 08:13 CDT

Oct 9, 2019

Call Recording Obtention Issue

Resolved - Call recording services were restored at 17:49 UTC today. Affected recordings can now be pulled either via the Portal or our API.

Please reach out to Support if you have any questions and we apologize for the inconvenience
Oct 9, 14:05 CDT

Identified - As of 15:10 UTC, a subset of call recordings cannot be obtained via Mission Control Portal or our API. Affected call recordings are queued and can be pulled once the issue is resolved. Our engineers are currently working on fully restoring call recording service and we'll provide updates.

If you are experiencing issues related to this, please feel free to reach out to Telnyx Support on our chat platform available in the bottom right corner of https://support.telnyx.com/.
Oct 9, 12:16 CDT

Oct 8, 2019

Portal & API Delay - East Region U.S.

Resolved - The issue has now been fully resolved.

We apologize for any inconvenience caused during this time.

If you are experiencing issues related to this, please feel free to reach out to Telnyx Support on our chat platform available in the bottom right corner of https://support.telnyx.com/.
Oct 8, 10:30 CDT

Monitoring - The issue has been resolved and we're continuing to monitoring traffic.

We apologize for any inconvenience during this time. Please reach out to our Support team if you have any questions
Oct 8, 09:53 CDT

Identified - We've observed delays with our Portal and API endpoints via East Region U.S. as of 13:00 UTC.

If you are experiencing issues related to this, please feel free to reach out to Telnyx Support on our chat platform available in the bottom right corner of https://support.telnyx.com/.
Oct 8, 09:30 CDT

Oct 7, 2019

Toll Free Messaging Disruption

Resolved - We continue to monitor although everything is now considered stable since our messaging team resolved the issue at 15:00 UTC.
Oct 7, 09:12 CDT

Monitoring - We have since identified the issue and deployed a fix. All messages that were queued subsequently went through both inbound and outbound.

We are still monitoring to ensure there are no further issues.

If you are experiencing issues related to this, please feel free to reach out to Telnyx Support on our chat platform available in the bottom right corner of https://support.telnyx.com/.
Oct 7, 09:08 CDT

Investigating - We have since identified issues with our messaging services where a subset of Toll Free traffic has been affected both inbound and outbound.

We currently investigating the issue and will provide updates as soon as possible.

If you are experiencing issues related to this, please feel free to reach out to Telnyx Support on our chat platform available in the bottom right corner of https://support.telnyx.com/.
Oct 7, 08:41 CDT

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

Billing Issues

Resolved - We have confirmed that the issue is now resolved.

As always, if this is an emergency, please visit our website at www.telnyx.com for a live chat or call our support line at 888.980.9750. We are here 24x7 to assist you with any issues that you might have.
Oct 4, 12:04 CDT

Monitoring - We have identified issues with our billing service where calls were listed as being active for long periods of time when they were in fact not.

We have since fixed the issue and will continue to monitor.
Oct 4, 09:48 CDT

Service disruption - US East Network Flap

Resolved - We continue to monitor although everything is still considered stable since our networking team resolve the issue at 14:00 UTC.

More details will be provided once the investigation has been completed.
Oct 4, 11:58 CDT

Monitoring - Our networking team have since identified the cause and mitigated the network flaps.

They are continuing to monitor at this time and we have seen stability for nearly one hour since the last network flap.

At this time, services are functioning normally again.
Oct 4, 10:28 CDT

Update - We've since been made aware of another networking flap at this time.

With regards to services affected, you may have difficulty logging into your account and making updates to your settings. Messaging services failed over correctly and you shouldn't see any impact there.

Telephony services are degraded and some calls will not complete.

We are continuing to investigate with our networking team and appreciate your continued patience.

This issue is only observed in our US-East region.
Oct 4, 09:35 CDT

Identified - We have identified a networking issue which caused disruption across the majority of our services. The mission control portal, messaging and telephony services were identified as being impacted.

This occurred during 13:48 PM UTC - 13:52 PM UTC.

Our services have since recovered and we are monitoring to ensure full stability.

We will provide updates as soon as more information is available.
Oct 4, 09:07 CDT

Oct 3, 2019

No incidents reported.