B2B User Agent service restarts

Incident Report for Telnyx

Resolved

This incident has been resolved.

Posted Jul 29, 2025 - 16:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2025 - 19:46 UTC

Investigating

We are currently investigating this issue.

Posted Jul 24, 2025 - 17:24 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 23, 2025 - 23:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 23, 2025 - 23:14 UTC

Investigating

We are currently monitoring this issue that may have caused jitter/packet loss on some of our inbound calls.
Restarts spread between the following times in UTC;
07/22 between 14:00 and 07/23 00:00
07/23 between 12:00 and 07/23 20:00

Posted Jul 23, 2025 - 22:51 UTC