Issue terminating calls forwarded through Telnyx DIDs

Incident Report for Telnyx

Resolved

This incident has been resolved.
Posted Jun 19, 2020 - 15:33 UTC

Monitoring

A fix has been deployed for the call forwarding issue and it should be resolved. The delay in CDR generation was also fixed and should return to normal within 5-10 minutes.

We will continue monitoring all systems to ensure everything is completely resolved.
Posted Jun 18, 2020 - 20:25 UTC

Update

This issue is also causing delay of CDR generation, the fix to be implemented shortly will also address this problem.
Posted Jun 18, 2020 - 20:17 UTC

Identified

The cause of this issue has been identified and a remedy for this issue will be deployed as soon as possible.
Posted Jun 18, 2020 - 19:20 UTC

Investigating

We're currently investigating reports of issues affecting calls that are forwarded from Telnyx numbers to outside destinations. We're still investigating the scope of what is affected and potential fixes.
Posted Jun 18, 2020 - 19:19 UTC
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