This incident was resolved as of 18:00 PM UTC 15th July 2021.
Posted Jul 20, 2021 - 16:17 UTC
Monitoring
Telnyx has recently received confirmation, as of 18:00 PM UTC, that the multi-part issue causing messages to be delivered out of order has been resolved. We continue to monitor the situation to ensure this incident has been fully mitigated.
Posted Jul 16, 2021 - 18:35 UTC
Investigating
Both T-Mobile and Verizon have recently conducted emergency maintenance (15th July 2021 06:00 - 10:00 AM UTC) and during this window, customers may have experienced potential delays delivering messages from and to Verizon, T-Mobile and subsidiary subscriber devices via short-code, long-code and toll-free.
Telnyx has received reports from customers that outbound messages towards these carriers are being delivered in the incorrect order or where one part messages are being split up into multi-part messages.
Telnyx is working with all parties involved to ensure the issues observed are resolved.