Audio quality and call establishment degradation for Sip Trunking and Programmable Voice API in US-EAST region

Incident Report for Telnyx

Resolved

This incident has been resolved.

Posted Apr 16, 2024 - 22:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Issues with audio quality and call establishment/registrations lasted between 18:30 and 19:15 UTC.

Posted Apr 16, 2024 - 19:25 UTC

Identified

The issue has been identified. We're having a packet loss in one of our sites in US-EAST. We're working on taking this site OOR.

Posted Apr 16, 2024 - 19:10 UTC

Investigating

We are currently investigating this issue.

Posted Apr 16, 2024 - 19:03 UTC