As a follow up to the SMS enabled activation issue with NetNumber, we saw connectivity return at 16:45 UTC 18th November 2021. Engineers have monitored since and do not see further occurrences of timeouts when attempting to assign messaging profiles to DID's or creating 10DLC campaigns. This incident is considered resolved.
Posted Nov 19, 2021 - 09:24 UTC
Update
We are continuing to work on a fix for this issue with NetNumber.
Posted Nov 18, 2021 - 15:57 UTC
Identified
Messaging engineers have verified that the activation failures are the result of NetNumber (Central registry for NNID updates) experiencing network connectivity issues in their datacenter.
NetNumber is actively working to restore services and our engineers are in communication with them on an expected resolution time.
Customers when attempting to assign a messaging profile to their DID's may experience a timeout. This timeout may also be observed with campaign creation through our 10DLC product, as the campaign registry (TCR) are also impacted.