Degraded Wireless Data Sessions - IMSI 1 - Ashburn

Incident Report for Telnyx

Resolved

Root cause identified: No actual PGW session failure. During the Sydney Sparkle outage at ~19:00 UTC, Australian devices were temporarily routed through Ashburn LBO proxies. Once Sydney recovered, these sessions became stale. The proxy session drop 12 hours later was automatic TTL cleanup of these orphaned sessions. No action required.

Posted Mar 21, 2026 - 09:15 UTC

Investigating

We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.

Posted Mar 21, 2026 - 07:38 UTC

This incident affected: Programmable Wireless.