Need help with an issue not listed here? Please contact Telnyx Support via https://telnyx.com/contact-us. For more information, see our Privacy Policy and Terms of Service linked below.
Need help with an issue not listed here? Please contact Telnyx Support via https://telnyx.com/contact-us. For more information, see our Privacy Policy and Terms of Service linked below.
Our networking team have been monitoring our Sydney, Australian PoP closely and do not see any further networking concerns at this time.
Some users, with calls anchored in this region, may have experienced audio issues between the following times.
Start time : 16 : 42 : 15 PM UTCEnd Time : 16 : 45 : 00 PM UTC
Start time : 16 : 51 : 15 PM UTCEnd Time : 16 : 59 : 00 PM UTC
The network has been stable since 17:00 PM UTC and our telephony team have put Sydney back in route to handle calls.
Resolved
Our networking team have been monitoring our Sydney, Australian PoP closely and do not see any further networking concerns at this time.
Some users, with calls anchored in this region, may have experienced audio issues between the following times.
Start time : 16 : 42 : 15 PM UTCEnd Time : 16 : 45 : 00 PM UTC
Start time : 16 : 51 : 15 PM UTCEnd Time : 16 : 59 : 00 PM UTC
The network has been stable since 17:00 PM UTC and our telephony team have put Sydney back in route to handle calls.
Investigating
As of 17:00 PM UTC - Our engineers have detected a networking issue in our Sydney, Australian servers and are investigating the root cause.
The establishment of calls sent to sip.telnyx.com.au are not impacted at this time.
As a precaution, our telephony team have removed Sydney from route. This may result in increased latency only on media for calls that were anchored in this region.
We will continue to update our status page when more information is available.