Need help with an issue not listed here? Please contact Telnyx Support via https://telnyx.com/contact-us. For more information, see our Privacy Policy and Terms of Service linked below.
Need help with an issue not listed here? Please contact Telnyx Support via https://telnyx.com/contact-us. For more information, see our Privacy Policy and Terms of Service linked below.
Since 10:00 AM UTC on the 10th of February, our engineers were internally alerted to increased response times via api.telnyx.com. Our engineers were able to identify the cause and work on implementing two fixes, the permanent fix being applied at 14:30 PM UTC. The incident is now fully resolved, we thank you for your continued patience and apologize for any inconvenience.
Resolved
Since 10:00 AM UTC on the 10th of February, our engineers were internally alerted to increased response times via api.telnyx.com. Our engineers were able to identify the cause and work on implementing two fixes, the permanent fix being applied at 14:30 PM UTC. The incident is now fully resolved, we thank you for your continued patience and apologize for any inconvenience.
Monitoring
Our engineers have implemented a permanent fix since 14:30 PM UTC and confirm response times to the API have lowered. They are continuing to monitor the API at this time.
Identified
Our engineers are continuing to work on a permanent solution at this time although response times have since improved.
Users may seem some delayed responses to their API requests, slower than usual loading of portal.telnyx.com webpages and in some cases errors across different api.telnyx.com endpoints.
Identified
We have identified an increased latency in response times to api.telnyx.com.
Users may see a delay in displaying the contents of their account via portal.telnyx.com
Our engineers have identified the issue and are working on resolving it.