Voice Services Update - All Regions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 2026 - 11:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support
May 22, 2026 11:00 - May 25, 2026 12:00 UTC
Voice Services Update - All Regions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2026 - 07:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
May 21, 2026 07:00 - May 25, 2026 09:00 UTC
Inbound Calls to Australian DIDs Not Connecting
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 2026 - 02:41 UTC
Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
May 20, 2026 - 01:03 UTC

About This Site

This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions Major Outage
US Operational
Europe Operational
Australia Major Outage
Canada Operational
Asia Operational
SIP Trunking - Media Anchorsites Under Maintenance
Chicago, IL Under Maintenance
Ashburn, VA Under Maintenance
San Jose, CA Under Maintenance
London, UK Under Maintenance
Amsterdam, Netherlands Under Maintenance
Sydney, Australia Under Maintenance
Frankfurt, Germany Under Maintenance
Toronto, Canada Under Maintenance
Chennai, India Under Maintenance
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Zoom Provider Exchange Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
AI Assistants Operational
moonshotai/Kimi-K2.5 Operational
Qwen/Qwen3-235B-A22B Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Cloud VPN Operational
Documents Operational
API Gateway Operational
Platform Operational
API Gateway Operational
Usage Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SIP Trunking Signaling Maintenance - EU Region May 26, 2026 17:00-19:00 UTC

Our Telephony Engineers will perform maintenance on our SIP proxy servers in the Europe region.

Our TLS certificate for our SIP proxy server(s) of sip.telnyx.eu (185.246.41.140 and 185.246.41.141) will be changed during this deployment. This is important for some customers who use an SBC (or other appliance) and have our certificate (or the CA certificate) loaded into the SBC. This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have the certificate loaded into the phones for TLS.
The importance for such customer appliances/devices is that we'll use a new certificate chain (both the intermediate certificate and the root certificate will be changed).

Our new certificate will have this serial number, issuer, and fingerprint.
- Serial Number: 0d:b6:4e:4a:b2:a9:8a:a9:6c:8d:40:a7:fe:f4:4e:7b
- Issuer: C=US, O=DigiCert Inc, OU=www.digicert.com, CN=Thawte TLS RSA CA G1
- SHA1 Fingerprint: C5:F8:17:3E:2F:CB:37:EA:02:23:18:FC:46:3D:9B:6F:4D:4F:61:2A

The chain is signed by the DigiCert Global Root G2 certificate (SHA1 Fingerprint DF:3C:24:F9:BF:D6:66:76:1B:26:80:73:FE:06:D1:CC:8D:4F:82:A4) chain, which can be downloaded from Digicert's website.
- https://cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem

Note
In line with CA/Browser Forum standards, this is the last TLS certificate for this service that will include clientAuth (Client Authentication) EKU as well as serverAuth (Server Authentication). When we renew the certificate again later this year (around October 2026), the new certificate will include only the serverAuth EKU. This will be significant for customers who use mTLS (Mutual TLS) for SIP trunks. Before our next certificate renewal, we'll send another update about this.
Posted on May 11, 2026 - 14:32 UTC

SIP Trunking Signaling Maintenance - US Region May 28, 2026 09:00-11:00 UTC

Our Telephony Engineers will perform maintenance on our SIP proxy servers in the US region.

Our TLS certificate for our SIP proxy server(s) of sip.telnyx.com (192.76.120.10 and 64.16.250.10) will be changed during this deployment. This is important for some customers who use an SBC (or other appliance) and have our certificate (or the CA certificate) loaded into the SBC. This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have the certificate loaded into the phones for TLS.
The importance for such customer appliances/devices is that we'll use a new certificate chain (both the intermediate certificate and the root certificate will be changed).

Our new certificate will have this serial number, issuer, and fingerprint.
- Serial Number: 0d:97:23:dc:a0:7e:60:0d:22:b0:ac:ed:ca:d4:4a:8d
- Issuer: C=US, O=DigiCert Inc, OU=www.digicert.com, CN=Thawte TLS RSA CA G1
- SHA1 Fingerprint: 70:7B:25:E9:38:93:68:AB:2B:F7:2C:91:F4:BF:F5:61:71:A0:C7:9C

The chain is signed by the DigiCert Global Root G2 certificate (SHA1 Fingerprint DF:3C:24:F9:BF:D6:66:76:1B:26:80:73:FE:06:D1:CC:8D:4F:82:A4) chain, which can be downloaded from Digicert's website.
- https://cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem

Note
In line with CA/Browser Forum standards, this is the last TLS certificate for this service that will include clientAuth (Client Authentication) EKU as well as serverAuth (Server Authentication). When we renew the certificate again later this year (around October 2026), the new certificate will include only the serverAuth EKU. This may be significant for customers who use mTLS (Mutual TLS) for SIP trunks. Before our next certificate renewal, we'll send another update about this.
Posted on May 11, 2026 - 14:41 UTC
May 24, 2026

No incidents reported today.

May 23, 2026
Data Connectivity Issues on IMSI1 (Europe Region)
Resolved - This incident has been resolved.
May 23, 05:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 20:02 UTC
Investigating - We are currently investigating this issue.
May 22, 18:45 UTC
Data Connectivity Issues - IMSI1
Resolved - This incident has been resolved.
May 23, 05:28 UTC
Investigating - We are currently investigating this issue.
May 23, 04:43 UTC
May 22, 2026
Order activation delays in select EU countries
Resolved - This incident has been resolved.
May 22, 21:16 UTC
Monitoring - Our downstream vendor is experiencing an outage. This outage blocks pending number orders from completing.

This impacts number orders in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, and Portugal.

In those countries only, we will refrain from activating number orders until the outage is resolved.
May 22, 15:05 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
May 22, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 11:45 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
May 22, 10:42 UTC
May 21, 2026
Data Connectivity Issues on IMSI1
Resolved - This incident has been resolved.
May 21, 23:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 00:28 UTC
Investigating - We are currently investigating this issue.
May 20, 16:54 UTC
API Outage in DC2
Resolved - This incident has been resolved.
May 21, 21:53 UTC
Update - We are monitoring after API Gateway errors in DC2 subsided / normalized at 17:58 UTC.
May 21, 19:08 UTC
Monitoring - We have an API outage. We're investigating.
May 21, 18:13 UTC
Messaging - Webhook failures
Resolved - We think the impact is over.
May 21, 17:05 UTC
Monitoring - We have identified small percentage of failures on `message.received`, `message.sent` and `message.finalize` webhook events.

We identified the root cause and applied the fix already.
We are monitoring the results
May 21, 15:42 UTC
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
May 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 21, 11:28 UTC
May 20, 2026

Unresolved incident: Inbound Calls to Australian DIDs Not Connecting.

May 19, 2026
SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
May 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our SIP proxy servers (sip.telnyx.com) in the US region.
This is expected to be non-disruptive.
May 18, 17:43 UTC
May 18, 2026
Cloud Storage us-central-1 partial outage
Resolved - The impact from the issue seems to be over.
May 18, 14:28 UTC
Identified - The issue partially persists and is being worked on by our engineers.
May 14, 11:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 00:26 UTC
Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. All cloud storage operations on buckets in us-central-1 might be not operational.
May 13, 21:44 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Wireless Upgrades - Americas
Completed - The scheduled maintenance has been completed.
May 15, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:30 UTC
Scheduled - The Telnyx team will be performing maintenance on the network nodes carrying data traffic for IMSI1 sessions in the Americas. Connected devices may experienec a brief (about a minute) period of disconnection during this window.
May 12, 16:23 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
May 15, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:15 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
May 15, 08:11 UTC
May 14, 2026
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
May 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 14, 12:24 UTC
May 13, 2026
Wireless Usage Records Delayed
Resolved - This incident has been resolved.
May 13, 15:34 UTC
Update - A fix has been implemented and we are monitoring the results.
May 13, 15:34 UTC
Monitoring - Possible delays in Wireless consumption records generation. We applied a fix and are monitoring the issue.
May 8, 10:56 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
May 13, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:30 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
May 13, 11:25 UTC
May 12, 2026
Scheduled maintenance for Programmable Voice - TeXML EU/US
Completed - The scheduled maintenance has been completed.
May 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.
May 12, 10:52 UTC
Scheduled API Gateway Maintenance - CH1
Completed - The scheduled maintenance has been completed.
May 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:30 UTC
Scheduled - Our Platform Engineers will perform maintenance on our API Gateway. This maintenance should not disrupt service.
May 7, 15:37 UTC
May 11, 2026
Service Update: Sip Trunking and Voice API
Completed - The scheduled maintenance has been completed.
May 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:01 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
May 11, 11:52 UTC
Scheduled maintenance for Programmable Voice - Voice API EU/US
Completed - The scheduled maintenance has been completed.
May 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:00 UTC
Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.
May 11, 10:29 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
May 11, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
May 8, 17:42 UTC
Scheduled API Gateway Maintenance - CH1
Completed - The scheduled maintenance has been completed.
May 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:30 UTC
Scheduled - Our Platform Engineers will perform maintenance on our API Gateway. This maintenance should not disrupt service.
May 7, 15:36 UTC
May 10, 2026

No incidents reported.

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