All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Programmable Video Operational
Programmable Wireless Operational
Messaging Operational
Mission Control API ? Operational
East Region Operational
Central Region Operational
West Region Operational
Mission Control Portal UI Operational
Porting Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
Number Lookup API Operational
Intercom Web Application Operational
International Numbers Operational
Telnyx Storage Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Inference Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Number Search and Ordering Maintenance Apr 23, 2024 09:00-10:00 UTC
Our downstream vendor will be conducting maintenance on their services. During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal.
Posted on Mar 22, 2024 - 13:27 UTC
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Voice API degradation
Resolved - This incident has been resolved.
Apr 18, 13:32 UTC
Monitoring - We have observed a degredation in Voice API services between 12:22pm-12:40pm UTC.
This issue has been mitigated and we are monitoring the results
Apr 17, 12:59 UTC
Apr 17, 2024
Delayed DLRs when sending from short codes.
Resolved - This incident has been resolved.
Apr 17, 19:28 UTC
Identified - Our partner for short codes has identified a delay on their end for DLRs back on sent short code messages. Updates to follow.
Apr 17, 19:09 UTC
Private Wireless Gateways maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 UTC
Scheduled - We are performing a maintenance that will impact Private Wireless Gateways. There could be downtime for this service for up to 5 minutes.
The rest of wireless services won't be impacted
Apr 11, 19:08 UTC
Apr 16, 2024
Telnyx Public API Errors
Resolved - This incident has been resolved.
Apr 16, 22:41 UTC
Update - Our engineers have detected and mitigated an issue causing failures to our Telnyx API between 15:40 and 15:55 UTC. Programmable Voice, Messaging API, and other APIs were impacted
Apr 16, 16:36 UTC
Update - Our engineers have detected and mitigated an issue causing failures to our Telnyx API between 15:40 and 15:55 UTC. Programmable Voice and Messaging API were impacted
Apr 16, 16:20 UTC
Monitoring - Our engineers have detected and mitigated an issue causing failures to our Programmable Voice API between 15:40 and 15:55 UTC. We are actively monitoring.
Apr 16, 16:09 UTC
Audio quality and call establishment degradation for Sip Trunking and Programmable Voice API in US-EAST region
Resolved - This incident has been resolved.
Apr 16, 22:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Issues with audio quality and call establishment/registrations lasted between 18:30 and 19:15 UTC.
Apr 16, 19:25 UTC
Identified - The issue has been identified. We're having a packet loss in one of our sites in US-EAST. We're working on taking this site OOR.
Apr 16, 19:10 UTC
Investigating - We are currently investigating this issue.
Apr 16, 19:03 UTC
Intermittent failures on Mission Control Portal
Resolved - This incident has been resolved.
Apr 16, 22:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 18:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 15:33 UTC
Investigating - We are currently investigating this issue.
Apr 16, 15:29 UTC
Maintenance of a roaming partner
Completed - The scheduled maintenance has been completed.
Apr 16, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 UTC
Scheduled - One of our roaming partners has announced a maintenance. Some Telnyx SIM cards may experience a brief disruption of connectivity followed by an immediate re-connection.
Apr 11, 10:02 UTC
SMS and MMS Delivery Delays and Failures to T-Mobile in the US
Resolved - This incident has been resolved.
Apr 16, 07:17 UTC
Investigating - We are experiencing SMS and MMS delivery delays and failures via a subset of long codes when sending messages to T-Mobile Network in the US.

We are working downstream with our carrier partner to resolve the issue on their side.
Apr 16, 00:47 UTC
Apr 15, 2024
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Apr 12, 22:51 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Apr 11, 17:28 UTC
Apr 11, 2024

No incidents reported.

Apr 10, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Apr 10, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Apr 9, 21:59 UTC
Scheduled Maintenance for Programmable Wireless Service
Completed - The scheduled maintenance has been completed.
Apr 10, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled - One of our vendors will be performing a scheduled maintenance. Programmable wireless service disruption is to be expected during this maintenance window.
Apr 5, 23:40 UTC
Apr 9, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Apr 9, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Apr 8, 14:57 UTC
Inbound messaging Issues with SMPP binds. API SMS was not affected.
Resolved - Our team detected issues with inbound messages for customers specifically using SMPP binds. This incident did not affect messages being delivered over webhooks using our API so only a small subset of customers where affected.

The incident started on Apr 1st 8:25 PM UTC and was resolved on Apr 9th 2:23 PM UTC.
Apr 9, 19:19 UTC
Degradation of service for programmable voice
Resolved - This incident has been resolved.
Apr 9, 12:15 UTC
Identified - We have identified an issue that may have caused the degradation of our Programable Voice product between 07:40 UTC and 08:23 UTC. Our engineers are currently investigation further
Apr 9, 09:15 UTC
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
Apr 8, 17:52 UTC
Apr 8, 2024
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Apr 8, 19:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Apr 5, 16:55 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Scheduled maintenance for Number Reservations
Completed - The scheduled maintenance has been completed.
Apr 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 07:00 UTC
Scheduled - Our team will be performing maintenance on our Number Reservations API (`v2/number_reservations`)

Service disruption is expected during this maintenance window. API requests to the Number Reservations API may fail.
Mar 29, 14:58 UTC
Scheduled maintenance for Programmable Wireless API
Completed - The scheduled maintenance has been completed.
Apr 6, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:00 UTC
Scheduled - Our vendor will be conducting maintenance on their database systems. Brief HTTP API disruption is expected during this maintenance.
Apr 5, 11:46 UTC
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