Intermittent outbound call failures

Incident Report for Telnyx

Resolved

This incident has been resolved. Users should no longer experience intermittent busy tones on their outbound calls.

Posted Jul 15, 2020 - 20:56 UTC

Monitoring

A fix has been implemented and our engineers are monitoring at this time to verify no more intermittent call failures on outbound calls through Telnyx.

Posted Jul 15, 2020 - 20:35 UTC

Identified

The issue has been identified and our telephony engineers are working to resolve it.

Posted Jul 15, 2020 - 20:31 UTC

Investigating

We are currently investigating an issue where outbound calls, made through the Telnyx platform, are failing to connect and sometimes resulting in a busy tone.

Posted Jul 15, 2020 - 20:22 UTC

This incident affected: SIP Trunking - Signaling Regions (US).